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QLess replaces physical queues and waiting rooms with virtual, mobile queues.
- Your customers can enter the queue from their mobile phones, touch screen kiosks, or the Web. Or, your employees can add them to the queue from QLess Queue Manager.
- Your customers can roam freely while they wait.
- QLess sends them an SMS or calls shortly before their turn arrives.
All you need is a Web browser. It's that simple.
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The average American spends over 2 waking years of her life waiting in line
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Wouldn't your customers love it if you could help them get some of that time back? QLess allows them to wait for your services however and wherever they choose by holding their spot in queue with their mobile phone. This decreases your customers' perceived wait time, and can be a great customer-service differentiator.
Text message feedback from our customers' customers:
Awsome! No wait so no grumpy kids! :)
Wow this is the best county I've ever lived in..:-) :-)
Incredible! Loved not having to wait, thank you!!!
We were able to keep all kids in a better frame of mind instead of waiting in a very long line and them be grumpy by the time it was our turn.
I was very impressed at how organized the whole process was and enjoyed being able to shop and not have to stand and wait in a long line
We LOVED it!!! Please do it again next year
Wow im shock with this great sys
I thought it was great!! Loved the updates while we shopped!!!
I am thru...what a wonderful way to do this..thanks
This was a wonderful way of getting though the line. We only waited 10min when we got here! Great idea!
Awesome ,thats the way to do this
This was a great service. Thx for providing!
This was a great service.
Amazing and so convenient!
Was a really good idea. We enjoyed.
This system works great! Makes the coordination with kids much more manageable.
Awesome!! I love the new QLess service!
We love it!!!!! It's sooooo much better than freeeezing out in the cold!
It was awesome! Great idea!!
This system is awesome! Loved it. Wouldn't go anywhere else.
Excellent idea & prgrm for both parents & kids to get thru the process w/ less 'casualties' & when everyone's happy you sell more photos too.
Fantastic!! It looks like you guys have got this down!!!!!!!!
New service was great. Out of nine years with this Santa, it was out best ever! Thanks for new QLess option!
Love love love this option!! Great idea!!! :)
Thank u 4 a good experience!
i like it. waiting in line with 4 adhd kids would not have been good!
Awesome use of technology!
Great way to go see santa! Makes it a much more enjoyable experience!
this concept worked great!!! I love being able to text in my place in line. We did not have to wait in a huge line
It was great. The best experience!
Awesome!!! Coming back next year!
AWESOME!!! greatest idea ever, it's up there with electricity and running water :-)
Brilliant, genius service! I hope u continue to use it in future!!
Thanks. I am here waiting. Nice system.
Gr8 idea. Worked good 4 us. Had 2 wait some little extra time once we were called, but way better than what it wnuld have been the old way.
This system is awesome! I hope we see more of this technology in more services. You made our family time so efficient with this system. Thank you.
This year was awesome. i love the new system.
Awesome service u offer...thanks a bunch for saving my time...
Was the best santa trip ever. Waited five minutes. Was perfect
Yall have figured out a great system!! Thanks so much!
Worked out perfect for us!!
Awesome, awesome service! It was nice to have no big line as a distraction. Quiet one on one with Santa was great!
Awesome system. Great time saver.
What an awesome way to see Santa!!
Thought it was a great idea!
We love this system. Last year we froze while standing in the cold for over an hour with tgwo active kids. This is much better. This is genius!
Awesome idea. Worked wonderfully!
Love not having to wait in line. I could do other stuff while I waited and show up when it was our turn
It was awesome! No wait less stress!
Love, love, love it! No time wasted just sitting in a long line...
What an improvement over the many hours we've waited in line in years past! Thanks!
Loved our visit and no line!
This was awesome! We'll be back next year!
Great idea. we shopped while we waited.
Thank u great service by cell. It help take care of some personal bussiness and still hold my place in line.
Very good. It was better than standing in line and waiting. Very efficient
Love this new program. Will use it again for sure.
It was great. Thnks for everything
It was awesome! No waiting in line with a two year old was bliss.
Yes yes yes. Loved this new service. Thank you. As we were driving off my husband says "that was the most enjoyable time seeing Santa I have ever had"!!!
It was a great experience..perfect!!!!!!
Great service..thanks....isnt technology great...;)
Worked perfect. Would love it if you did it again next year!
It was so much better, more organized, less chaos, kids tolerated it so much better!!!!!!! Loved it!!!!!
Brilliant service. Thank you for offering this.
Loved it! Did Northpark Mall last year no texts it was terrible. This was great. Thanks.
Service, and minimal wait time, were awesome!
This service is a great help! Thank you!
This is a great system. Thanks!
perfect. What a great service. Thanks!
Thanks!! This has been the best experience waiting for Santa that we have ever had!! I am a big fan of this QLess process!!
I really enjoyed the queue system. Beats standing line.
Wonderful process! Much better than the previous two years. Thank you!!!
AWESOME idea! Made the wait less stressful!
What a wonderful idea! This works out great!
Loved it! Nice to be able to do other things than just wait in a line. It was certainly different than when I was little!
This was awesome thank u !
Great service.... Thank you...
This was amazing! Thank You for making our visit to see Santa so nice and easy
Grt! Thx 4 doing it this way!
K. Thanks again, awsome service!!
Love it...it was painless with three kids.
Love this! I can't imagine waiting in a long line ever again!
Was very smooth and easy. Thanks!
It was great, so much better than last year!
The virtual line part was awesome
great idea not much wait in the cold loved.it!
Absolutely loved it!! This service kept us out of the cold and got us right in to see Santa when it was our turn. Great job!!
This is a wonderful program! This makes waiting so much easier! Thanks so much!!!
Perfect! We thought it was so awesome.
This setup is awsome thanks so much
It was fantastic! We have been visiting this santa for 8 yrs. This is the best experience ever!
Loved it! The best experience we've ever had with Santa picture lines.
AWESOME!!! This is the only way to see Santa!! Great job!
We loved the Santa and the way everything was set up. Thanks!!!!
Way better than last year! Thanks so much!
Great idea! :) Loved not standing in line.
Key in making sure the kids didn't go postal waiting in line, loved it! Thanks!
Awesome idea!! Thank you!
It was wonderful. Thanks.
Great idea!!! Timing was right on :)
It was a wonderful system!! Keep it for next year!!
Thought it was great, thanks!!
We LOVE this service! We were able to "get in line" and go grab a bite to eat and do some shopping!
Great system. So easy om the kiddos. Stress free
awesome idea very well organized loved it!
It was great to not have to wait in line!
Best idea ever, we loved it!!!
Thanks it was a great process
Awesome!!! This is absolutely amazing! We will come here every year!
I have been taking my children to 'the big guy' since the first year he was at Stonebriar mall in Frisco. This was by far the Most enjoyable time.
Awesome idea! Loved not waiting in line!
Love love love it! My infant and 7 year old stayed warm, I got to shop and we walked in when we were ready! Kids in line were happy, not whining! Great job!
Wonderful experience! Well organized!
Loved it and appreciate how easy it made it for our family!!
Thank you...This is great!!
That was very well organized! The wait was so manageable for my infant!
Thanks! Great experience!
Great!! Beats waiting in line with wild & wound up kids any day!!
The line and entire process went great!
It was much better than last year
Awesome thanks for adding this no more grumpy kids after waiting in line
LOVED the new check-in system!!!! Total of 10 minutes from start to finish. :)
This is a great service!!
This was a wonderful experience. We will see you again.
It was an awesome experience!!
It does suck waiting in line...you're the best DMV i've ever encountered. :-) :-) :-)
Awesome!!!! Great to have no wait when it's usually hours!
You are welcome. Your system is awesome:)
Awesome! worth the 30min drive to visit this Santa just for the virtual queue!
I loved this service!! It was great
Awesome! What a great service! Do it again next year please.
This is the best idea ever!!! Thank you for making this santa visit so stress free and fun!
Great service, much better than waiting in a line
Super concept! Great for the local retailers.
Awesome time! Thank you for a wonderful experience!
We love this and want to thank the people who created this wonderful idea! It is so much quicker and easy! Thank you so much!!! :D
Awesome! So much better than waiting in the cold!
Loved our experience! We've been seeing The Big Guy for over 8 years. The text ahead was a HUGE hit. It took us longer to get there than it did in line. Thanks!
Great idea!!! See you next year!
Absolutely loved not waiting!! Best experience ever!
Thought itwas FANTASTIC. After 2 hrs in freezing cold cold last yr this was great.
This was AWESOME!!!! Compared to standing in line for hours, we checked in, ate dinner, played in the playground, and waited in line at the same time.
What a great experience! You really kept any hassle to a min and the kids weren't cranky from waiting in line. Thank you!
This was the best way to handle the 'santa' lines! I hope you do this every year!
We loved the new QLess service. Hope to see it in effect next year also.
We loved it. Best Santa experience ever!
This service was the best & the wait time was painless! 2 thumbs up!!
That was the best experience ever!!!!
just got an update saying i have 48 mins. this is cool!
I LOVED it! Beats the he'll out of standing in line for an hour or more. Very good job!
This worked great. we signed in at home, and drove up right when we were called to the front of the line, so no waiting at all!
Love it !! So nice to not have to wait!
Sweet. Only a 14 min wait. If I had just walked in without you doing that, I would be 201st in line.
So easy, less stress and hassle! Love it!
Wonderful!!!!!! Love Santa and love the virtual line!!!!!!
This was our 5th year, and by far the queue system is a 10 out of 10. It is far superior to the other visits, thanks for making it so easy. See you next year.
Thought it was great. Super easy and fast easy for kids. They don't have to wait in a line. Thanks.
Definitely easier thsn last year! Luved being able 2 wait at home until it was time
Loved it. Sure beat waiting so long in the cold.
Wonderful! Best experience ever!!!
Such a great idea & great experience! Loved it, thank you!
Great service, thank you!
It was a wonderful experience! Higly recommend!
Lol...what an original website address. Love this method, very updated & convenient!
Best experience ever in 12 years must do again and counting on Easter bunny
It worked great!!! Thank you.
Great idea. Got to check in, go eat, come back to visit the big guy!
AWESOME! Loved it! Thank-you! No wait makes a difference!
Loved it. Very convenient
Your system made our Santa experience awesome. Please sell this to doctors and government services like county tax offices and drivers license offices
It was very helpful, I hope you do it again next year
This was great- the way to do it from now on
You guys are so sweet...thank you...
I love this way of standing in line!!
This is a great idea! Thanks :)
This was the best way to wait in line. Absolutely loved it. Not frustrating, kids weren't bored or complaining
This was a phenomenal experience. Thank you!
Awesome!!! Love the virtual line
this was flawless on a bitter cold day! Thanks! :o)
This was great. we have three kids so not having to stand in line was awesome. we would love for the system to be used again next year.
The new waiting system was awesome!
Awesome system beats standing in the cold in line for hours!!
Loved this system. A lot better than standing outside for hours.
We were more than pleased with the new system. It was 100% better than the last 2 years!
It was awesome! What a great idea. :)
Wonderful experience! Awesome idea and easy to use! Please do this every year!
Great visit with santa. Liked signing in rather than waiting. Good idea!
It worked quite well. Great service!
Loved it!!! Thanks so much!!!
Awesome service!! Thank you!!
Great service! What a wonderful thing for customer satisfaction! Helped especially because I have 2 little ones & the weather was so cold. Thank you!
It was wonderful!! took alot of stress away from waiting in line!! Thanks!!
Best idea ever!!!! Love it why didn't someone do this earlier? Thank you for making my life easier! A mom of 3 very active kids!
Fantastic idea. Great response time. Worked great
Great experience! Makes taking kids for holiday outings so much easier! Thank you!
It was very convenient and helpful. We loved not having to wait in line!
It was incredible! We were in and out in fifteen minutes! Hope to do it again next year!
Loved it! Hope you do it every year!!
We are a family of 8, 6 kids all under age of 9. We were very encouraged to hear of this program & were not disappointed at all how it performed for us.
Best thing ever! It was awesome!
The best invention ever!!! Nothpark Santa can kiss it!!!!
Awesome! What a fabulous idea. It was so easy!
Absolutely fantastic!!! Please do it again next year!!!!
I think it is wonderful!!!! Please continue to offer this service.
Much better this year no long line to freeze in
This is phenominal. I plan to tell everyone. I never thought going to see santa could be painless.
Excellent experience. Great way of doing this
Fantastic! Really appreciate not having to stand in line.
This was awesome!!! Please, please do it again next year.
We love the QLess service. No more grumpy kids while waiting in a long line! Please do this every year!!!
Love it...please do it next year.
Loved not having to wait in line!!! Awesome system!!
Cold or nice weather, kids are impatient and parents get self involved about line placement. I have a special needs child and this was so great!
It was great! Hope you use the same system next year.
Great service! Super fast and the santa was the best santa we have been to! We will be coming back next year
A great idea! Way better than standing in line. The kids were able to play and my wife was able to shop during the wait.
This was an amazing thing. Doing it again next year
Very good system. Helped us to move faster.
Loved the virtual line for Santa. It worked great!
awesome method of texting when its photo time. very convenient for a mother with small kids
Best year ever! We loved not having to wait in line and didn't feel rushed
Great experience fast and quick. Wonderful for keeping kids happy!
Awesome! Well done. Great system.
Online check was awesome!!!! Please continue to go this every year!
It was the best experience. No lines in the cold.
Awesome! Do the same thing next year! :)
This was soooo awesome...thanks for this feature
That's cool wish everybody would do this!
That was by far the BEST santa experience we've EVER had. Mostly thanks to the new QLess service - AWESOME!
We thought it was awesome. Great idea!
Great!! Hubby said, '200% better than last year.' :)
Government run organization at its best!
This was an awesome experience. It was unbelievable not to have wait in the cold for hours!
Awesome! Love this service!!!
Loved the virtual line! It made waiting 84 mins virtually painless! :-*
Awesome!!!! So much better than the hour and a half we waited in line in the cold. Thank you!!
Love this use of technology! Thx for helping make this holiday a little bit less stressful!
Great and efficient product. Thanks.
Great service. Quick and hardly a wait. Thank u from a mom with 3 under 3.
this is fantastic...really easy like being able to add time via txt...way to go =)
AWESOME!! This is the absolute best service. Thank you!
Love the new system! Worked great and much more convient! (:
Fantastic system! Convenient and easy!
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QLess is Software as a Service
There are no servers for you to buy or maintain, and no software for you to download or install. Just fire up a Web browser on any computer, login at QLess.com, and you're good to go. Your account can be setup and ready for use within hours. We manage all of the phone/SMS infrastructure too.
If you're looking for a complete solution, we're happy to provide you with hardware, from laptops to touch-screen terminals to touch-screen self-serve kiosks to wall-mounted LCD monitors. But every component of QLess can run on commodity hardware, allowing you to leverage relationships that you may already have in place with computer equipment vendors.
Looking at integrating with your existing systems? QLess supports a full suite of over 80 secure, high-performance REST-based web services that allow quick and easy integration with nearly every aspect of our system.
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Intuitive Interface for Employees and Customers
QLess Queue Manager provides a real-time animated, graphical view of your virtual queues. The interface is designed to be optionally used from a touch screen computer, and includes an on-screen keyboard. Employee interaction can be as simple as touching two buttons.
QLess Kiosk provides a simple series of touch-screens for customers to enter themeselves into your virtual queues. They can also enter themselves into queues with their mobile phones, either through our Interactive Voice Reponse system, or by responding to text message prompts.
It's a really intuitive system...We've had absolutely no problems with our hostesses learning the system. - Michael Wilson, Manager, Border Grill
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The QLess Quadruple Guarantee
QLess helps you grow your business by providing not only better queue management but also a complete mobile marketing system. We know that QLess will work for you, so we've decided to remove any doubts you might have by offering you our QLess Quadruple Guarantee.
If your business deploys QLess in accordance with the QLess Best Practices Guide, we guarantee that you'll receive a 4x return on your QLess investment within the first four months. If you don't, and you decide to stop using QLess, then we'll make up the difference by paying you cash!
How can we afford to do this? The bottom line is that we know that QLess works and our QLess Customer Tracking System gives us the ability to prove it to you. Our confidence in QLess comes from its amazing ability to reduce no-shows and turn-aways, turn people waiting into people spending, and proactively capture phone numbers from your waiting customers on an opt-in basis to let you create SMS marketing campaigns.
(Guarantee excludes any optional hardware fees, which go to our hardware providers.)
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