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QLess replaces physical queues and waiting rooms with virtual, mobile queues.
- Your customers can enter the queue from their mobile phones, touch screen kiosks, or the Web. Or, your employees can add them to the queue from QLess Queue Manager.
- Your customers can roam freely while they wait.
- QLess sends them an SMS or calls shortly before their turn arrives.
All you need is a Web browser. It's that simple.
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The average American spends over 2 waking years of her life waiting in line
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Wouldn't your customers love it if you could help them get some of that time back? QLess allows them to wait for your services however and wherever they choose by holding their spot in queue with their mobile phone. This decreases your customers' perceived wait time, and can be a great customer-service differentiator.
Text message feedback from our customers' customers:
Best experience ever in 12 years must do again and counting on Easter bunny
This was a wonderful way of getting though the line. We only waited 10min when we got here! Great idea!
Awesome system. Great time saver.
The virtual line part was awesome
Awesome time! Thank you for a wonderful experience!
This service was the best & the wait time was painless! 2 thumbs up!!
Best year ever! We loved not having to wait in line and didn't feel rushed
Thought it was great, thanks!!
This was an awesome experience. It was unbelievable not to have wait in the cold for hours!
What a great experience! You really kept any hassle to a min and the kids weren't cranky from waiting in line. Thank you!
It was great. The best experience!
Great service. Quick and hardly a wait. Thank u from a mom with 3 under 3.
Best idea ever, we loved it!!!
This was awesome!!! Please, please do it again next year.
Incredible! Loved not having to wait, thank you!!!
Loved our visit and no line!
That was the best experience ever!!!!
I have been taking my children to 'the big guy' since the first year he was at Stonebriar mall in Frisco. This was by far the Most enjoyable time.
Awesome! So much better than waiting in the cold!
Thought itwas FANTASTIC. After 2 hrs in freezing cold cold last yr this was great.
This was a great service.
Loved it! Did Northpark Mall last year no texts it was terrible. This was great. Thanks.
Worked out perfect for us!!
I think it is wonderful!!!! Please continue to offer this service.
New service was great. Out of nine years with this Santa, it was out best ever! Thanks for new QLess option!
Perfect! We thought it was so awesome.
A great idea! Way better than standing in line. The kids were able to play and my wife was able to shop during the wait.
It worked quite well. Great service!
Thought it was great. Super easy and fast easy for kids. They don't have to wait in a line. Thanks.
perfect. What a great service. Thanks!
It does suck waiting in line...you're the best DMV i've ever encountered. :-) :-) :-)
This system is awesome! I hope we see more of this technology in more services. You made our family time so efficient with this system. Thank you.
Very good system. Helped us to move faster.
It was great, so much better than last year!
We are a family of 8, 6 kids all under age of 9. We were very encouraged to hear of this program & were not disappointed at all how it performed for us.
Definitely easier thsn last year! Luved being able 2 wait at home until it was time
Love this! I can't imagine waiting in a long line ever again!
AWESOME!!! greatest idea ever, it's up there with electricity and running water :-)
It was wonderful. Thanks.
Awesome! Well done. Great system.
Service, and minimal wait time, were awesome!
Your system made our Santa experience awesome. Please sell this to doctors and government services like county tax offices and drivers license offices
Wonderful!!!!!! Love Santa and love the virtual line!!!!!!
Loved not having to wait in line!!! Awesome system!!
Very good. It was better than standing in line and waiting. Very efficient
this is fantastic...really easy like being able to add time via txt...way to go =)
Was very smooth and easy. Thanks!
Best thing ever! It was awesome!
It was great! Hope you use the same system next year.
Brilliant service. Thank you for offering this.
Government run organization at its best!
Absolutely loved not waiting!! Best experience ever!
You guys are so sweet...thank you...
Great way to go see santa! Makes it a much more enjoyable experience!
Great system. So easy om the kiddos. Stress free
Sweet. Only a 14 min wait. If I had just walked in without you doing that, I would be 201st in line.
AWESOME! Loved it! Thank-you! No wait makes a difference!
We LOVE this service! We were able to "get in line" and go grab a bite to eat and do some shopping!
Awesome! Do the same thing next year! :)
It was a wonderful system!! Keep it for next year!!
It was fantastic! We have been visiting this santa for 8 yrs. This is the best experience ever!
Awesome thanks for adding this no more grumpy kids after waiting in line
Awesome idea!! Thank you!
Much better this year no long line to freeze in
Great service! What a wonderful thing for customer satisfaction! Helped especially because I have 2 little ones & the weather was so cold. Thank you!
This was amazing! Thank You for making our visit to see Santa so nice and easy
This was an amazing thing. Doing it again next year
Yall have figured out a great system!! Thanks so much!
Online check was awesome!!!! Please continue to go this every year!
Awesome, awesome service! It was nice to have no big line as a distraction. Quiet one on one with Santa was great!
I thought it was great!! Loved the updates while we shopped!!!
This was awesome! We'll be back next year!
Brilliant, genius service! I hope u continue to use it in future!!
Fantastic system! Convenient and easy!
this was flawless on a bitter cold day! Thanks! :o)
It was wonderful!! took alot of stress away from waiting in line!! Thanks!!
This was great. we have three kids so not having to stand in line was awesome. we would love for the system to be used again next year.
It was great to not have to wait in line!
Yes yes yes. Loved this new service. Thank you. As we were driving off my husband says "that was the most enjoyable time seeing Santa I have ever had"!!!
It was great. Thnks for everything
I was very impressed at how organized the whole process was and enjoyed being able to shop and not have to stand and wait in a long line
It was very helpful, I hope you do it again next year
That's cool wish everybody would do this!
We thought it was awesome. Great idea!
This is a wonderful program! This makes waiting so much easier! Thanks so much!!!
Awesome!!! Love the virtual line
This year was awesome. i love the new system.
Loved it and appreciate how easy it made it for our family!!
The best invention ever!!! Nothpark Santa can kiss it!!!!
We loved it. Best Santa experience ever!
Wonderful experience! Well organized!
It was awesome! Great idea!!
This is a great idea! Thanks :)
Love this use of technology! Thx for helping make this holiday a little bit less stressful!
Loved it. Sure beat waiting so long in the cold.
Absolutely fantastic!!! Please do it again next year!!!!
Awesome ,thats the way to do this
LOVED the new check-in system!!!! Total of 10 minutes from start to finish. :)
We loved the Santa and the way everything was set up. Thanks!!!!
This is the best idea ever!!! Thank you for making this santa visit so stress free and fun!
Thank u great service by cell. It help take care of some personal bussiness and still hold my place in line.
What an improvement over the many hours we've waited in line in years past! Thanks!
Love love love it! My infant and 7 year old stayed warm, I got to shop and we walked in when we were ready! Kids in line were happy, not whining! Great job!
Love this new program. Will use it again for sure.
Thought it was a great idea!
Awesome! What a great service! Do it again next year please.
It was the best experience. No lines in the cold.
Wow im shock with this great sys
That was very well organized! The wait was so manageable for my infant!
I LOVED it! Beats the he'll out of standing in line for an hour or more. Very good job!
We love it!!!!! It's sooooo much better than freeeezing out in the cold!
AWESOME!!! This is the only way to see Santa!! Great job!
Great service..thanks....isnt technology great...;)
Fantastic!! It looks like you guys have got this down!!!!!!!!
It was awesome! What a great idea. :)
Awesome! Love this service!!!
This is a great service!!
This system works great! Makes the coordination with kids much more manageable.
Gr8 idea. Worked good 4 us. Had 2 wait some little extra time once we were called, but way better than what it wnuld have been the old way.
This was the best way to handle the 'santa' lines! I hope you do this every year!
This was the best way to wait in line. Absolutely loved it. Not frustrating, kids weren't bored or complaining
Awesome idea! Loved not waiting in line!
Love it !! So nice to not have to wait!
Great visit with santa. Liked signing in rather than waiting. Good idea!
That was by far the BEST santa experience we've EVER had. Mostly thanks to the new QLess service - AWESOME!
It worked great!!! Thank you.
Loved it! The best experience we've ever had with Santa picture lines.
Cold or nice weather, kids are impatient and parents get self involved about line placement. I have a special needs child and this was so great!
What a wonderful idea! This works out great!
Super concept! Great for the local retailers.
We were more than pleased with the new system. It was 100% better than the last 2 years!
AWESOME!! This is the absolute best service. Thank you!
Great experience! Makes taking kids for holiday outings so much easier! Thank you!
This was a great service. Thx for providing!
Absolutely loved it!! This service kept us out of the cold and got us right in to see Santa when it was our turn. Great job!!
Great and efficient product. Thanks.
just got an update saying i have 48 mins. this is cool!
Awesome service!! Thank you!!
Great idea. Got to check in, go eat, come back to visit the big guy!
Loved our experience! We've been seeing The Big Guy for over 8 years. The text ahead was a HUGE hit. It took us longer to get there than it did in line. Thanks!
Great service, thank you!
Thanks. I am here waiting. Nice system.
This was a wonderful experience. We will see you again.
It was awesome! No wait less stress!
Wonderful! Best experience ever!!!
The new waiting system was awesome!
Love, love, love it! No time wasted just sitting in a long line...
i like it. waiting in line with 4 adhd kids would not have been good!
This system is awesome! Loved it. Wouldn't go anywhere else.
Great idea!!! See you next year!
I love this way of standing in line!!
Fantastic! Really appreciate not having to stand in line.
It was so much better, more organized, less chaos, kids tolerated it so much better!!!!!!! Loved it!!!!!
Great idea! :) Loved not standing in line.
It was awesome! No waiting in line with a two year old was bliss.
Love not having to wait in line. I could do other stuff while I waited and show up when it was our turn
It was very convenient and helpful. We loved not having to wait in line!
Was the best santa trip ever. Waited five minutes. Was perfect
Awesome!!! This is absolutely amazing! We will come here every year!
Awesome!!!! So much better than the hour and a half we waited in line in the cold. Thank you!!
Great experience fast and quick. Wonderful for keeping kids happy!
We loved the new QLess service. Hope to see it in effect next year also.
Awesome idea. Worked wonderfully!
awesome idea very well organized loved it!
Loved this system. A lot better than standing outside for hours.
Awesome service u offer...thanks a bunch for saving my time...
Best idea ever!!!! Love it why didn't someone do this earlier? Thank you for making my life easier! A mom of 3 very active kids!
this concept worked great!!! I love being able to text in my place in line. We did not have to wait in a huge line
Awsome! No wait so no grumpy kids! :)
This was a phenomenal experience. Thank you!
Awesome!!!! Great to have no wait when it's usually hours!
I loved this service!! It was great
K. Thanks again, awsome service!!
Great!! Beats waiting in line with wild & wound up kids any day!!
We love the QLess service. No more grumpy kids while waiting in a long line! Please do this every year!!!
Wonderful experience! Awesome idea and easy to use! Please do this every year!
Great!! Hubby said, '200% better than last year.' :)
Was a really good idea. We enjoyed.
Loved it. Very convenient
Great idea!!! Timing was right on :)
We love this system. Last year we froze while standing in the cold for over an hour with tgwo active kids. This is much better. This is genius!
Loved it! Hope you do it every year!!
Key in making sure the kids didn't go postal waiting in line, loved it! Thanks!
We LOVED it!!! Please do it again next year
AWESOME idea! Made the wait less stressful!
It was a great experience..perfect!!!!!!
Loved the virtual line! It made waiting 84 mins virtually painless! :-*
We were able to keep all kids in a better frame of mind instead of waiting in a very long line and them be grumpy by the time it was our turn.
awesome method of texting when its photo time. very convenient for a mother with small kids
This was our 5th year, and by far the queue system is a 10 out of 10. It is far superior to the other visits, thanks for making it so easy. See you next year.
great idea not much wait in the cold loved.it!
Awesome use of technology!
We love this and want to thank the people who created this wonderful idea! It is so much quicker and easy! Thank you so much!!! :D
Love it...it was painless with three kids.
Excellent idea & prgrm for both parents & kids to get thru the process w/ less 'casualties' & when everyone's happy you sell more photos too.
Great service, much better than waiting in a line
It was a wonderful experience! Higly recommend!
I am thru...what a wonderful way to do this..thanks
Thank you...This is great!!
This was soooo awesome...thanks for this feature
Awesome!! I love the new QLess service!
Love love love this option!! Great idea!!! :)
This setup is awsome thanks so much
The line and entire process went great!
Awesome! worth the 30min drive to visit this Santa just for the virtual queue!
Excellent experience. Great way of doing this
Thank u 4 a good experience!
Love it...please do it next year.
Awesome! What a fabulous idea. It was so easy!
You are welcome. Your system is awesome:)
Great service.... Thank you...
Thanks! Great experience!
Amazing and so convenient!
Thanks!! This has been the best experience waiting for Santa that we have ever had!! I am a big fan of this QLess process!!
Thanks it was a great process
This is phenominal. I plan to tell everyone. I never thought going to see santa could be painless.
Worked perfect. Would love it if you did it again next year!
It was much better than last year
Lol...what an original website address. Love this method, very updated & convenient!
Wow this is the best county I've ever lived in..:-) :-)
It was incredible! We were in and out in fifteen minutes! Hope to do it again next year!
I really enjoyed the queue system. Beats standing line.
This was AWESOME!!!! Compared to standing in line for hours, we checked in, ate dinner, played in the playground, and waited in line at the same time.
Love the new system! Worked great and much more convient! (:
This was great- the way to do it from now on
Great service! Super fast and the santa was the best santa we have been to! We will be coming back next year
Great idea. we shopped while we waited.
What an awesome way to see Santa!!
Grt! Thx 4 doing it this way!
Loved it! Nice to be able to do other things than just wait in a line. It was certainly different than when I was little!
Loved it!!! Thanks so much!!!
Way better than last year! Thanks so much!
This worked great. we signed in at home, and drove up right when we were called to the front of the line, so no waiting at all!
This service is a great help! Thank you!
Wonderful process! Much better than the previous two years. Thank you!!!
This is a great system. Thanks!
Fantastic idea. Great response time. Worked great
Loved the virtual line for Santa. It worked great!
It was an awesome experience!!
Awesome!!! Coming back next year!
This was awesome thank u !
Such a great idea & great experience! Loved it, thank you!
So easy, less stress and hassle! Love it!
Awesome system beats standing in the cold in line for hours!!
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QLess is Software as a Service
There are no servers for you to buy or maintain, and no software for you to download or install. Just fire up a Web browser on any computer, login at QLess.com, and you're good to go. Your account can be setup and ready for use within hours. We manage all of the phone/SMS infrastructure too.
If you're looking for a complete solution, we're happy to provide you with hardware, from laptops to touch-screen terminals to touch-screen self-serve kiosks to wall-mounted LCD monitors. But every component of QLess can run on commodity hardware, allowing you to leverage relationships that you may already have in place with computer equipment vendors.
Looking at integrating with your existing systems? QLess supports a full suite of over 80 secure, high-performance REST-based web services that allow quick and easy integration with nearly every aspect of our system.
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Intuitive Interface for Employees and Customers
QLess Queue Manager provides a real-time animated, graphical view of your virtual queues. The interface is designed to be optionally used from a touch screen computer, and includes an on-screen keyboard. Employee interaction can be as simple as touching two buttons.
QLess Kiosk provides a simple series of touch-screens for customers to enter themeselves into your virtual queues. They can also enter themselves into queues with their mobile phones, either through our Interactive Voice Reponse system, or by responding to text message prompts.
It's a really intuitive system...We've had absolutely no problems with our hostesses learning the system. - Michael Wilson, Manager, Border Grill
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The QLess Quadruple Guarantee
QLess helps you grow your business by providing not only better queue management but also a complete mobile marketing system. We know that QLess will work for you, so we've decided to remove any doubts you might have by offering you our QLess Quadruple Guarantee.
If your business deploys QLess in accordance with the QLess Best Practices Guide, we guarantee that you'll receive a 4x return on your QLess investment within the first four months. If you don't, and you decide to stop using QLess, then we'll make up the difference by paying you cash!
How can we afford to do this? The bottom line is that we know that QLess works and our QLess Customer Tracking System gives us the ability to prove it to you. Our confidence in QLess comes from its amazing ability to reduce no-shows and turn-aways, turn people waiting into people spending, and proactively capture phone numbers from your waiting customers on an opt-in basis to let you create SMS marketing campaigns.
(Guarantee excludes any optional hardware fees, which go to our hardware providers.)
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