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QLess replaces physical lines and waiting rooms with virtual, mobile lines.
- Your customers can enter the line from their cell phones, touch screen kiosks, or the Web. Or, your employees can add them to the line from QLess Queue Manager.
- Your customers can roam freely while they wait.
- QLess sends them an SMS or calls shortly before their turn arrives.
All you need is a Web browser. It's that simple.
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The average American spends over 2 waking years of her life waiting in line
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Wouldn't your customers love it if you could help them get some of that time back? QLess allows them to wait for your services however and wherever they choose by holding their spot in line with their cell phone. This decreases your customers' perceived wait time, and can be a great customer-service differentiator.
Text message feedback from our customers' customers:
Love love love this option!! Great idea!!! :)
Awesome!!! This is absolutely amazing! We will come here every year!
Much better this year no long line to freeze in
This is a great service!!
We were able to keep all kids in a better frame of mind instead of waiting in a very long line and them be grumpy by the time it was our turn.
Wonderful process! Much better than the previous two years. Thank you!!!
Loved it! Hope you do it every year!!
Awesome! So much better than waiting in the cold!
Loved the virtual line! It made waiting 84 mins virtually painless! :-*
This was the best way to wait in line. Absolutely loved it. Not frustrating, kids weren't bored or complaining
Yall have figured out a great system!! Thanks so much!
Great service. Quick and hardly a wait. Thank u from a mom with 3 under 3.
Awesome! What a great service! Do it again next year please.
This was great- the way to do it from now on
Best year ever! We loved not having to wait in line and didn't feel rushed
Wonderful!!!!!! Love Santa and love the virtual line!!!!!!
Great experience! Makes taking kids for holiday outings so much easier! Thank you!
Thought itwas FANTASTIC. After 2 hrs in freezing cold cold last yr this was great.
I loved this service!! It was great
Way better than last year! Thanks so much!
Awesome!!!! So much better than the hour and a half we waited in line in the cold. Thank you!!
Love love love it! My infant and 7 year old stayed warm, I got to shop and we walked in when we were ready! Kids in line were happy, not whining! Great job!
Love this use of technology! Thx for helping make this holiday a little bit less stressful!
Loved it! Did Northpark Mall last year no texts it was terrible. This was great. Thanks.
Awsome! No wait so no grumpy kids! :)
This is phenominal. I plan to tell everyone. I never thought going to see santa could be painless.
This was our 5th year, and by far the queue system is a 10 out of 10. It is far superior to the other visits, thanks for making it so easy. See you next year.
Thanks! Great experience!
We love this system. Last year we froze while standing in the cold for over an hour with tgwo active kids. This is much better. This is genius!
It was fantastic! We have been visiting this santa for 8 yrs. This is the best experience ever!
It was great! Hope you use the same system next year.
I think it is wonderful!!!! Please continue to offer this service.
Awesome! Do the same thing next year! :)
Brilliant service. Thank you for offering this.
This worked great. we signed in at home, and drove up right when we were called to the front of the line, so no waiting at all!
It was a wonderful system!! Keep it for next year!!
Sweet. Only a 14 min wait. If I had just walked in without you doing that, I would be 201st in line.
Awesome! Love this service!!!
Love it...please do it next year.
Love, love, love it! No time wasted just sitting in a long line...
Brilliant, genius service! I hope u continue to use it in future!!
That was the best experience ever!!!!
Awesome thanks for adding this no more grumpy kids after waiting in line
This service was the best & the wait time was painless! 2 thumbs up!!
This was a great service. Thx for providing!
New service was great. Out of nine years with this Santa, it was out best ever! Thanks for new QLess option!
What a wonderful idea! This works out great!
Fantastic idea. Great response time. Worked great
Great idea. Got to check in, go eat, come back to visit the big guy!
Great service..thanks....isnt technology great...;)
What an improvement over the many hours we've waited in line in years past! Thanks!
Very good. It was better than standing in line and waiting. Very efficient
This was an amazing thing. Doing it again next year
Gr8 idea. Worked good 4 us. Had 2 wait some little extra time once we were called, but way better than what it wnuld have been the old way.
Thanks!! This has been the best experience waiting for Santa that we have ever had!! I am a big fan of this QLess process!!
Loved it!!! Thanks so much!!!
Loved it. Very convenient
Excellent idea & prgrm for both parents & kids to get thru the process w/ less 'casualties' & when everyone's happy you sell more photos too.
Great!! Hubby said, '200% better than last year.' :)
Absolutely fantastic!!! Please do it again next year!!!!
This was great. we have three kids so not having to stand in line was awesome. we would love for the system to be used again next year.
This was a wonderful way of getting though the line. We only waited 10min when we got here! Great idea!
Service, and minimal wait time, were awesome!
Loved it. Sure beat waiting so long in the cold.
Thanks. I am here waiting. Nice system.
Grt! Thx 4 doing it this way!
Absolutely loved it!! This service kept us out of the cold and got us right in to see Santa when it was our turn. Great job!!
We loved it. Best Santa experience ever!
A great idea! Way better than standing in line. The kids were able to play and my wife was able to shop during the wait.
i like it. waiting in line with 4 adhd kids would not have been good!
Thank u great service by cell. It help take care of some personal bussiness and still hold my place in line.
This system works great! Makes the coordination with kids much more manageable.
Cold or nice weather, kids are impatient and parents get self involved about line placement. I have a special needs child and this was so great!
Awesome idea. Worked wonderfully!
It was an awesome experience!!
So easy, less stress and hassle! Love it!
Best idea ever!!!! Love it why didn't someone do this earlier? Thank you for making my life easier! A mom of 3 very active kids!
It was much better than last year
What a great experience! You really kept any hassle to a min and the kids weren't cranky from waiting in line. Thank you!
Worked out perfect for us!!
Yes yes yes. Loved this new service. Thank you. As we were driving off my husband says "that was the most enjoyable time seeing Santa I have ever had"!!!
Loved this system. A lot better than standing outside for hours.
Best experience ever in 12 years must do again and counting on Easter bunny
This was AWESOME!!!! Compared to standing in line for hours, we checked in, ate dinner, played in the playground, and waited in line at the same time.
This is a great idea! Thanks :)
It worked quite well. Great service!
Loved it! The best experience we've ever had with Santa picture lines.
Loved not having to wait in line!!! Awesome system!!
Great service.... Thank you...
That was very well organized! The wait was so manageable for my infant!
It was a wonderful experience! Higly recommend!
I LOVED it! Beats the he'll out of standing in line for an hour or more. Very good job!
Wonderful! Best experience ever!!!
K. Thanks again, awsome service!!
It was so much better, more organized, less chaos, kids tolerated it so much better!!!!!!! Loved it!!!!!
I thought it was great!! Loved the updates while we shopped!!!
This is the best idea ever!!! Thank you for making this santa visit so stress free and fun!
Such a great idea & great experience! Loved it, thank you!
It was awesome! No waiting in line with a two year old was bliss.
Awesome! What a fabulous idea. It was so easy!
Love it !! So nice to not have to wait!
We love it!!!!! It's sooooo much better than freeeezing out in the cold!
Super concept! Great for the local retailers.
Great idea. we shopped while we waited.
AWESOME!!! This is the only way to see Santa!! Great job!
We LOVED it!!! Please do it again next year
Awesome!!! Coming back next year!
It was very helpful, I hope you do it again next year
great idea not much wait in the cold loved.it!
It was wonderful!! took alot of stress away from waiting in line!! Thanks!!
That's cool wish everybody would do this!
We are a family of 8, 6 kids all under age of 9. We were very encouraged to hear of this program & were not disappointed at all how it performed for us.
Wow im shock with this great sys
It was great. Thnks for everything
We thought it was awesome. Great idea!
AWESOME!!! greatest idea ever, it's up there with electricity and running water :-)
AWESOME idea! Made the wait less stressful!
Awesome service!! Thank you!!
This system is awesome! Loved it. Wouldn't go anywhere else.
this concept worked great!!! I love being able to text in my place in line. We did not have to wait in a huge line
AWESOME!! This is the absolute best service. Thank you!
Awesome!!!! Great to have no wait when it's usually hours!
It was wonderful. Thanks.
Thanks it was a great process
Awesome idea! Loved not waiting in line!
Awesome service u offer...thanks a bunch for saving my time...
Awesome use of technology!
This was the best way to handle the 'santa' lines! I hope you do this every year!
Great idea! :) Loved not standing in line.
Great!! Beats waiting in line with wild & wound up kids any day!!
Great way to go see santa! Makes it a much more enjoyable experience!
this was flawless on a bitter cold day! Thanks! :o)
Great idea!!! Timing was right on :)
awesome idea very well organized loved it!
The line and entire process went great!
Awesome!! I love the new QLess service!
I really enjoyed the queue system. Beats standing line.
Love this new program. Will use it again for sure.
It was great. The best experience!
Great experience fast and quick. Wonderful for keeping kids happy!
Best idea ever, we loved it!!!
Perfect! We thought it was so awesome.
It was incredible! We were in and out in fifteen minutes! Hope to do it again next year!
Love not having to wait in line. I could do other stuff while I waited and show up when it was our turn
Worked perfect. Would love it if you did it again next year!
Government run organization at its best!
Thought it was great. Super easy and fast easy for kids. They don't have to wait in a line. Thanks.
Love it...it was painless with three kids.
Great service! What a wonderful thing for customer satisfaction! Helped especially because I have 2 little ones & the weather was so cold. Thank you!
Wow this is the best county I've ever lived in..:-) :-)
Fantastic system! Convenient and easy!
You are welcome. Your system is awesome:)
LOVED the new check-in system!!!! Total of 10 minutes from start to finish. :)
Great service, thank you!
Great idea!!! See you next year!
The virtual line part was awesome
Wonderful experience! Well organized!
This was a phenomenal experience. Thank you!
It was a great experience..perfect!!!!!!
It does suck waiting in line...you're the best DMV i've ever encountered. :-) :-) :-)
Loved our visit and no line!
This was a wonderful experience. We will see you again.
Online check was awesome!!!! Please continue to go this every year!
Was the best santa trip ever. Waited five minutes. Was perfect
This was soooo awesome...thanks for this feature
Great visit with santa. Liked signing in rather than waiting. Good idea!
Your system made our Santa experience awesome. Please sell this to doctors and government services like county tax offices and drivers license offices
Wonderful experience! Awesome idea and easy to use! Please do this every year!
This service is a great help! Thank you!
Awesome, awesome service! It was nice to have no big line as a distraction. Quiet one on one with Santa was great!
Loved it and appreciate how easy it made it for our family!!
Thank you...This is great!!
Awesome system. Great time saver.
We were more than pleased with the new system. It was 100% better than the last 2 years!
Great and efficient product. Thanks.
We love this and want to thank the people who created this wonderful idea! It is so much quicker and easy! Thank you so much!!! :D
We love the QLess service. No more grumpy kids while waiting in a long line! Please do this every year!!!
perfect. What a great service. Thanks!
Excellent experience. Great way of doing this
Awesome ,thats the way to do this
Definitely easier thsn last year! Luved being able 2 wait at home until it was time
Was very smooth and easy. Thanks!
It was great, so much better than last year!
We LOVE this service! We were able to "get in line" and go grab a bite to eat and do some shopping!
Loved it! Nice to be able to do other things than just wait in a line. It was certainly different than when I was little!
Very good system. Helped us to move faster.
I am thru...what a wonderful way to do this..thanks
It was great to not have to wait in line!
Lol...what an original website address. Love this method, very updated & convenient!
This was awesome thank u !
It was awesome! Great idea!!
It was awesome! What a great idea. :)
This setup is awsome thanks so much
I love this way of standing in line!!
Key in making sure the kids didn't go postal waiting in line, loved it! Thanks!
I was very impressed at how organized the whole process was and enjoyed being able to shop and not have to stand and wait in a long line
This was an awesome experience. It was unbelievable not to have wait in the cold for hours!
That was by far the BEST santa experience we've EVER had. Mostly thanks to the new QLess service - AWESOME!
awesome method of texting when its photo time. very convenient for a mother with small kids
It was the best experience. No lines in the cold.
Awesome time! Thank you for a wonderful experience!
We loved the Santa and the way everything was set up. Thanks!!!!
Was a really good idea. We enjoyed.
Fantastic!! It looks like you guys have got this down!!!!!!!!
I have been taking my children to 'the big guy' since the first year he was at Stonebriar mall in Frisco. This was by far the Most enjoyable time.
It was very convenient and helpful. We loved not having to wait in line!
Best thing ever! It was awesome!
What an awesome way to see Santa!!
Awesome idea!! Thank you!
It worked great!!! Thank you.
This was amazing! Thank You for making our visit to see Santa so nice and easy
This is a wonderful program! This makes waiting so much easier! Thanks so much!!!
The new waiting system was awesome!
You guys are so sweet...thank you...
just got an update saying i have 48 mins. this is cool!
Great system. So easy om the kiddos. Stress free
Awesome! Well done. Great system.
This year was awesome. i love the new system.
Thought it was great, thanks!!
This is a great system. Thanks!
Loved the virtual line for Santa. It worked great!
Fantastic! Really appreciate not having to stand in line.
Awesome system beats standing in the cold in line for hours!!
Absolutely loved not waiting!! Best experience ever!
This system is awesome! I hope we see more of this technology in more services. You made our family time so efficient with this system. Thank you.
Incredible! Loved not having to wait, thank you!!!
Thought it was a great idea!
Amazing and so convenient!
Thank u 4 a good experience!
This was a great service.
Love this! I can't imagine waiting in a long line ever again!
Awesome! worth the 30min drive to visit this Santa just for the virtual queue!
It was awesome! No wait less stress!
this is fantastic...really easy like being able to add time via txt...way to go =)
Great service, much better than waiting in a line
This was awesome! We'll be back next year!
Awesome!!! Love the virtual line
This was awesome!!! Please, please do it again next year.
Loved our experience! We've been seeing The Big Guy for over 8 years. The text ahead was a HUGE hit. It took us longer to get there than it did in line. Thanks!
AWESOME! Loved it! Thank-you! No wait makes a difference!
We loved the new QLess service. Hope to see it in effect next year also.
The best invention ever!!! Nothpark Santa can kiss it!!!!
Great service! Super fast and the santa was the best santa we have been to! We will be coming back next year
Love the new system! Worked great and much more convient! (:
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QLess is Software as a Service
There are no servers for you to buy or maintain, and no software for you to download or install. Just fire up a Web browser on any computer, login at QLess.com, and you're good to go. Your account can be setup and ready for use within hours. We manage all of the phone/SMS infrastructure too.
If you're looking for a complete solution, we're happy to provide you with hardware, from laptops to touch-screen terminals to touch-screen self-serve kiosks to wall-mounted LCD monitors. But every component of QLess can run on commodity hardware, allowing you to leverage relationships that you may already have in place with computer equipment vendors.
Looking at integrating with your existing systems? QLess supports a full suite of over 80 secure, high-performance REST-based web services that allow quick and easy integration with nearly every aspect of our system.
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Intuitive Interface for Employees and Customers
QLess Queue Manager provides a real-time animated, graphical view of your virtual queues. The interface is designed to be optionally used from a touch screen computer, and includes an on-screen keyboard. Employee interaction can be as simple as touching two buttons.
QLess Kiosk provides a simple series of touch-screens for customers to enter themeselves into your virtual queues. They can also enter themselves into queues with their cell phones, either through our Interactive Voice Reponse system, or by responding to text message prompts.
It's a really intuitive system...We've had absolutely no problems with our hostesses learning the system. - Michael Wilson, Manager, Border Grill
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The QLess Quadruple Guarantee
QLess helps you grow your business by providing not only better queue management but also a complete mobile marketing system. We know that QLess will work for you, so we've decided to remove any doubts you might have by offering you our QLess Quadruple Guarantee.
If your business deploys QLess in accordance with the QLess Best Practices Guide, we guarantee that you'll receive a 4x return on your QLess investment within the first four months. If you don't, and you decide to stop using QLess, then we'll make up the difference by paying you cash!
How can we afford to do this? The bottom line is that we know that QLess works and our QLess Customer Tracking System gives us the ability to prove it to you. Our confidence in QLess comes from its amazing ability to reduce no-shows and turn-aways, turn people waiting into people spending, and proactively capture phone numbers from your waiting customers on an opt-in basis to let you create SMS marketing campaigns.
(Guarantee excludes any optional hardware fees, which go to our hardware providers.)
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