QLess
The world's first and only mobile queuing solution
Show me QLess for:

QLess replaces physical lines and waiting rooms with virtual, mobile lines.

  • Your customers can enter the line from their cell phones, touch screen kiosks, or the Web. Or, your employees can add them to the line from QLess Queue Manager.
  • Your customers can roam freely while they wait.
  • QLess sends them an SMS or calls shortly before their turn arrives.
All you need is a Web browser. It's that simple.
Eliminate Waiting in LineGive Customers Back Lost TimeNo Equipment to BuyEasy to Use400% ROI Guaranteed
American Business Awards 2010

Winner, Best Overall
Company of the Year, 2010

AMERICAN BUSINESS AWARDS 		2009 Business Innovation of the Year Finalist, American Business Awards
Top 10 Most Promising New Tech Companies, vator.tv


Why our customers love QLess

  • QLess is technology that leapfrogs what exists today....This will revolutionize how our customers view their driver license experience.
    - Paul B. Watkins, Deputy Assistant Director, Driver License, Texas Department of Public Safety
  • I think the system is brilliant, they should put it in other stores because it saves you a lot of time and allows you to use your time more efficiently.
    - Vodafone user
  • Educating people [about their wait] helps tremendously.
    - Patricia Rogers, Citizen Services Director, Nashua, NH
  • QLess has provided my business with one of the most innovative customer service technologies of the 21st century. It has improved our customer satisfaction by reducing the time that a patient waits in the office.
    - Dr. Dan Murphy, Owner, South Tampa Immediate Care
  • I love that I can just call you any time to get help, and not have to worry about automated menus or voice mail.
    - Danielle Wrabec, Manager, Independence License Office, Missouri DMV
  • QLess? It's quick, it's convenient. Quick and easy tool. Quick to navigate through. It's very easy for me. I don't have any complaints.
    - Chloe Crims-Merritts, Receptionist, Mesa Community College
  • The response and customer feedback about the system has been overwhelmingly positive. It has given our customers a sense of freedom from the motor vehicle process.
    - Amy Meeker-Berg, Chief Deputy Treasurer, Johnson County, Kansas
  • Everyone is very pleased with [our first day's] performance and already talking about how the Student Centre could be re-designed as we won''t need as much space for students to queue or wait.
    - Linda Jackson, Manager, Arts Student Centre, University of Melbourne
  • Any simpler and it would do it itself!
    - John Barker, IT Director, Motor Vehicle Registration, City of Nashua
  • It keeps [guests] up to date. We don't have to have hosts wasting time trying to find them. We don't have to have [hosts] trying to give them more information or when their table's going to be ready. The system will update them.
    - Michael Wilson, Manager, Border Grill
  • It's amazing! We've been using it fully...and students are raving about it.
    - Naydeen Gonzalez, Associate Dean of Academic Advisement, Burlington County College
  • I am very excited to use all the features of this system and am so relieved to see customers using it with ease.
    - Cyril Wrabec, VP, Independence License Office, Missouri DMV
  • So far I am ecstatic with the app and even more happy with the support I get.
    - Bill Dehaan, Director of IT, Mesa Community College
  • We have seen the efficiency it creates, & more satisfied customers. We liked it a lot because it gives us the option to see what customers are there & service them accordingly. Everybody was excited. Every store should have QLess.
    - Ali Faraz, VP, Wireless Link Sprint Stores
  • [QLess] saves permit applicants hours of wasted time, reduces stress for everyone, and allows us to better monitor our performance.... Eliminating the physical line was an easy fix with big payoffs for our customers.
    - Jocelyn Mathiasen, Director of the Department of Permitting and Land Use, City of Milford, CT
  • Our new store is an ultimate customer encounter and QLess is a key component of that experience.
    - Andy Arluck, VP of Customer Service, Tourneau
  • I like QLess. It's more modern. Yelling out names is so unprofessional.
    - Rafael, Host, All American Bar & Grill, Rio Las Vegas
  • The great thing is that the customer frustration we once experienced is no longer an issue because [our customers] have an out not to wait.
    - Julio Garcia, Director of Operations, Puerto Rico Action Board
  • [Our first day with QLess] went amazingly well...the staff and students absolutely loved it.
    - Linda Jackson, Manager, Arts Student Centre, University of Melbourne
  • Customers are definitely loving it...and have confirmed they would come to Datz more with this system because they hate the wait.
    - Suzanne Perry, Owner, Datz Tampa
  • QLess has been a great addition to our tool kit for customer retention. Not only do we see a higher retention rate of customers during the wait time, but we see a happier customer too.... It's a great program that has put us far and away beyond our competition.
    - Jared Sloan, Manager, Shoot Smart
  • In less than a couple of hours, we were able to provide complete training of the staff and administrators to run the Tourneau queue flawlessly and efficiently.
    - Andy Arluck, VP of Customer Service, Tourneau
  • We were in the middle of registration, and by the end of the week, my assistant turned and remarked, 'Do you know that we have not had a single complaint?'...it just turned everything around.
    - Amber Kelley, Dean Student Services, Austin Community College


No hardware costs. No long-term commitments. Satisfaction and 400% ROI guaranteed. Want to learn more? Send us an e-mail or call our sales line at

800-4-0-LINES

(800-405-4637)

Outside the U.S. please call +1-626-380-2121 (service in English, Spanish, German or French). Or contact our European headquarters in Barcelona (Spanish & English) at +34 934 675 824.


   As seen on...


  • The New York Times
    "The QLess premise seems promising."
  • Techcrunch
    "The plus for establishments is they have less grumpy consumers standing around and are able to create a more efficient environment to deliver their services."
  • Government Technology
    "At Departments of Motor Vehicles (DMV)s across the country, the days of waiting in line may be numbered."
  • Mashable
    "QLess is an idea that makes sense, and seems more lightweight (it's all Web-based) than the type of hardware and software-based solutions that you typically encounter at busy restaurants."
  • vator.tv
    "Imagine if you never had to stand in line again...if every time you showed up somewhere, it was your turn to go. That's the vision of Alex Backer, founder and CEO of QLess."
  • The Kansas City Star
    "People are astounded they're able to enter their phone number, leave and get a text relaying when they can return, Ross said. They can manage their time as opposed to being a prisoner of the DMV."
  • Mobile Marketer
    "Is this the future of mobile CRM?"
  • cnet.com
  • The Wall Street Journal
    "QLess 'takes away that perception of the motor vehicle [office] and how bad it is'."
  • vator.tv
    "QLess can bring targeted advertising closer to a reality. Not only does QLess know its customers' phone numbers, it knows if the customer has down-time (since they're waiting in line), and what the customer is interested in."
  • American Academy of Family Physicians
    "[QLess] would give new meaning to patient-centered care and service."
  • The Kansas City Star
    "[QLess] has made service much easier than in the past."
  • Aviation Week
    "What would it be like if you went to the airport for a flight at the absolute peak time of the day — and there were no lines?"
  • elliott.org
    "It could make flying a more sane experience."
  • Chain Store Age
    "Our hostesses...don't have as many hostile customers arguing that they were not updated on their wait status or were misquoted."
  • QSR Web
  • Refocusing Technology
    "It gives you some options that bring the standard 'take a number' process into the 21st century."
  • Star Local News
    "Rather than waiting in long lines to see Santa, guests are notified via text or voice message of the time they need to arrive at The Grove for their visit with Santa."
  • Johnson County Sun News
    "'You have fixed it. It has been broken for 50 years, as long as there have been wheels on cars, it has been broken, and you have fixed it. Praising is not enough.'"
  • Accessories
    "Using the QLess system, clients can text, email or phone to the service department which contacts them via text message, providing a specific time."
  • CT Post
    "This is a huge improvement. I haven't been in here for a while and I expected to have to wait. Time is money."
© Copyright 2007-2013, QLess, Inc. QLess is a registered trademark of QLess, Inc. Protected by U.S. Patent # 7,516,148 and patents pending. All rights reserved.
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