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QLess replaces physical lines and waiting rooms with virtual, mobile lines.
- Your customers can enter the line from their cell phones, touch screen kiosks, or the Web. Or, your employees can add them to the line from QLess Queue Manager.
- Your customers can roam freely while they wait.
- QLess sends them an SMS or calls shortly before their turn arrives.
All you need is a Web browser. It's that simple.
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The average American spends over 2 waking years of her life waiting in line
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Wouldn't your customers love it if you could help them get some of that time back? QLess allows them to wait for your services however and wherever they choose by holding their spot in line with their cell phone. This decreases your customers' perceived wait time, and can be a great customer-service differentiator.
Text message feedback from our customers' customers:
Fantastic! Really appreciate not having to stand in line.
Awesome, awesome service! It was nice to have no big line as a distraction. Quiet one on one with Santa was great!
We LOVED it!!! Please do it again next year
Awesome service!! Thank you!!
It was great, so much better than last year!
The line and entire process went great!
It was awesome! No wait less stress!
Great idea! :) Loved not standing in line.
Absolutely loved not waiting!! Best experience ever!
It does suck waiting in line...you're the best DMV i've ever encountered. :-) :-) :-)
Great and efficient product. Thanks.
Worked out perfect for us!!
Awesome use of technology!
I really enjoyed the queue system. Beats standing line.
It worked quite well. Great service!
We were more than pleased with the new system. It was 100% better than the last 2 years!
Definitely easier thsn last year! Luved being able 2 wait at home until it was time
What a great experience! You really kept any hassle to a min and the kids weren't cranky from waiting in line. Thank you!
Love, love, love it! No time wasted just sitting in a long line...
Best thing ever! It was awesome!
This was AWESOME!!!! Compared to standing in line for hours, we checked in, ate dinner, played in the playground, and waited in line at the same time.
Yall have figured out a great system!! Thanks so much!
Yes yes yes. Loved this new service. Thank you. As we were driving off my husband says "that was the most enjoyable time seeing Santa I have ever had"!!!
It was a wonderful experience! Higly recommend!
awesome method of texting when its photo time. very convenient for a mother with small kids
It was wonderful. Thanks.
This is a great system. Thanks!
Super concept! Great for the local retailers.
Wow im shock with this great sys
Wonderful!!!!!! Love Santa and love the virtual line!!!!!!
Great service, much better than waiting in a line
Grt! Thx 4 doing it this way!
It was great to not have to wait in line!
Great idea. we shopped while we waited.
It was very convenient and helpful. We loved not having to wait in line!
This was an amazing thing. Doing it again next year
This is phenominal. I plan to tell everyone. I never thought going to see santa could be painless.
Loved our experience! We've been seeing The Big Guy for over 8 years. The text ahead was a HUGE hit. It took us longer to get there than it did in line. Thanks!
Awesome idea. Worked wonderfully!
It was great. The best experience!
Loved it. Very convenient
What an awesome way to see Santa!!
This was the best way to handle the 'santa' lines! I hope you do this every year!
We loved the new QLess service. Hope to see it in effect next year also.
Awesome! So much better than waiting in the cold!
Great service, thank you!
This was a great service. Thx for providing!
Very good. It was better than standing in line and waiting. Very efficient
Cold or nice weather, kids are impatient and parents get self involved about line placement. I have a special needs child and this was so great!
Wow this is the best county I've ever lived in..:-) :-)
Brilliant, genius service! I hope u continue to use it in future!!
It was very helpful, I hope you do it again next year
This was our 5th year, and by far the queue system is a 10 out of 10. It is far superior to the other visits, thanks for making it so easy. See you next year.
Such a great idea & great experience! Loved it, thank you!
Awesome ,thats the way to do this
Awesome!!! This is absolutely amazing! We will come here every year!
Great experience! Makes taking kids for holiday outings so much easier! Thank you!
Government run organization at its best!
Much better this year no long line to freeze in
Was very smooth and easy. Thanks!
this concept worked great!!! I love being able to text in my place in line. We did not have to wait in a huge line
awesome idea very well organized loved it!
Awesome idea! Loved not waiting in line!
Was a really good idea. We enjoyed.
Wonderful experience! Awesome idea and easy to use! Please do this every year!
Awesome!!!! So much better than the hour and a half we waited in line in the cold. Thank you!!
This is a great idea! Thanks :)
Awesome! worth the 30min drive to visit this Santa just for the virtual queue!
This was great. we have three kids so not having to stand in line was awesome. we would love for the system to be used again next year.
What a wonderful idea! This works out great!
Thanks!! This has been the best experience waiting for Santa that we have ever had!! I am a big fan of this QLess process!!
Service, and minimal wait time, were awesome!
Awesome! Love this service!!!
Great experience fast and quick. Wonderful for keeping kids happy!
That was the best experience ever!!!!
Loved not having to wait in line!!! Awesome system!!
We thought it was awesome. Great idea!
We are a family of 8, 6 kids all under age of 9. We were very encouraged to hear of this program & were not disappointed at all how it performed for us.
Lol...what an original website address. Love this method, very updated & convenient!
Thank u great service by cell. It help take care of some personal bussiness and still hold my place in line.
Love the new system! Worked great and much more convient! (:
Great service..thanks....isnt technology great...;)
Great idea!!! Timing was right on :)
Thought itwas FANTASTIC. After 2 hrs in freezing cold cold last yr this was great.
It was much better than last year
Loved it! Hope you do it every year!!
Loved this system. A lot better than standing outside for hours.
This was amazing! Thank You for making our visit to see Santa so nice and easy
Great!! Hubby said, '200% better than last year.' :)
Loved our visit and no line!
I was very impressed at how organized the whole process was and enjoyed being able to shop and not have to stand and wait in a long line
This service is a great help! Thank you!
We love the QLess service. No more grumpy kids while waiting in a long line! Please do this every year!!!
Your system made our Santa experience awesome. Please sell this to doctors and government services like county tax offices and drivers license offices
Incredible! Loved not having to wait, thank you!!!
Thought it was great, thanks!!
I have been taking my children to 'the big guy' since the first year he was at Stonebriar mall in Frisco. This was by far the Most enjoyable time.
Love this use of technology! Thx for helping make this holiday a little bit less stressful!
You are welcome. Your system is awesome:)
It was incredible! We were in and out in fifteen minutes! Hope to do it again next year!
AWESOME! Loved it! Thank-you! No wait makes a difference!
The new waiting system was awesome!
We LOVE this service! We were able to "get in line" and go grab a bite to eat and do some shopping!
This was an awesome experience. It was unbelievable not to have wait in the cold for hours!
Gr8 idea. Worked good 4 us. Had 2 wait some little extra time once we were called, but way better than what it wnuld have been the old way.
Amazing and so convenient!
Was the best santa trip ever. Waited five minutes. Was perfect
Excellent idea & prgrm for both parents & kids to get thru the process w/ less 'casualties' & when everyone's happy you sell more photos too.
Excellent experience. Great way of doing this
Love it...it was painless with three kids.
Wonderful! Best experience ever!!!
Thank you...This is great!!
We were able to keep all kids in a better frame of mind instead of waiting in a very long line and them be grumpy by the time it was our turn.
Love love love it! My infant and 7 year old stayed warm, I got to shop and we walked in when we were ready! Kids in line were happy, not whining! Great job!
Great service.... Thank you...
Best idea ever, we loved it!!!
This worked great. we signed in at home, and drove up right when we were called to the front of the line, so no waiting at all!
This was awesome thank u !
The virtual line part was awesome
It was awesome! What a great idea. :)
You guys are so sweet...thank you...
This system is awesome! Loved it. Wouldn't go anywhere else.
AWESOME idea! Made the wait less stressful!
Great visit with santa. Liked signing in rather than waiting. Good idea!
Great service! What a wonderful thing for customer satisfaction! Helped especially because I have 2 little ones & the weather was so cold. Thank you!
I LOVED it! Beats the he'll out of standing in line for an hour or more. Very good job!
Perfect! We thought it was so awesome.
Great service. Quick and hardly a wait. Thank u from a mom with 3 under 3.
Thanks it was a great process
Best experience ever in 12 years must do again and counting on Easter bunny
Awsome! No wait so no grumpy kids! :)
It was fantastic! We have been visiting this santa for 8 yrs. This is the best experience ever!
Fantastic!! It looks like you guys have got this down!!!!!!!!
Loved the virtual line! It made waiting 84 mins virtually painless! :-*
The best invention ever!!! Nothpark Santa can kiss it!!!!
Awesome!! I love the new QLess service!
I think it is wonderful!!!! Please continue to offer this service.
Love this new program. Will use it again for sure.
Loved the virtual line for Santa. It worked great!
This was awesome!!! Please, please do it again next year.
This service was the best & the wait time was painless! 2 thumbs up!!
It was great. Thnks for everything
This setup is awsome thanks so much
Awesome system beats standing in the cold in line for hours!!
Awesome!!! Coming back next year!
I am thru...what a wonderful way to do this..thanks
K. Thanks again, awsome service!!
AWESOME!!! This is the only way to see Santa!! Great job!
Worked perfect. Would love it if you did it again next year!
AWESOME!! This is the absolute best service. Thank you!
Great way to go see santa! Makes it a much more enjoyable experience!
It was the best experience. No lines in the cold.
This was a wonderful experience. We will see you again.
This year was awesome. i love the new system.
This is a great service!!
Love love love this option!! Great idea!!! :)
Awesome!!!! Great to have no wait when it's usually hours!
This was a great service.
Love it...please do it next year.
That was by far the BEST santa experience we've EVER had. Mostly thanks to the new QLess service - AWESOME!
Great idea!!! See you next year!
This is a wonderful program! This makes waiting so much easier! Thanks so much!!!
Fantastic system! Convenient and easy!
Best idea ever!!!! Love it why didn't someone do this earlier? Thank you for making my life easier! A mom of 3 very active kids!
Way better than last year! Thanks so much!
We love it!!!!! It's sooooo much better than freeeezing out in the cold!
It was a wonderful system!! Keep it for next year!!
Best year ever! We loved not having to wait in line and didn't feel rushed
It was an awesome experience!!
Love this! I can't imagine waiting in a long line ever again!
I thought it was great!! Loved the updates while we shopped!!!
This was a wonderful way of getting though the line. We only waited 10min when we got here! Great idea!
Absolutely fantastic!!! Please do it again next year!!!!
Loved it!!! Thanks so much!!!
A great idea! Way better than standing in line. The kids were able to play and my wife was able to shop during the wait.
Thank u 4 a good experience!
Loved it! Nice to be able to do other things than just wait in a line. It was certainly different than when I was little!
It was awesome! Great idea!!
Great!! Beats waiting in line with wild & wound up kids any day!!
Brilliant service. Thank you for offering this.
This system is awesome! I hope we see more of this technology in more services. You made our family time so efficient with this system. Thank you.
Awesome thanks for adding this no more grumpy kids after waiting in line
This was awesome! We'll be back next year!
This was soooo awesome...thanks for this feature
Thanks. I am here waiting. Nice system.
It was great! Hope you use the same system next year.
It was awesome! No waiting in line with a two year old was bliss.
great idea not much wait in the cold loved.it!
New service was great. Out of nine years with this Santa, it was out best ever! Thanks for new QLess option!
this was flawless on a bitter cold day! Thanks! :o)
Wonderful process! Much better than the previous two years. Thank you!!!
Loved it. Sure beat waiting so long in the cold.
We love this and want to thank the people who created this wonderful idea! It is so much quicker and easy! Thank you so much!!! :D
Awesome system. Great time saver.
It was wonderful!! took alot of stress away from waiting in line!! Thanks!!
Awesome idea!! Thank you!
I love this way of standing in line!!
This was the best way to wait in line. Absolutely loved it. Not frustrating, kids weren't bored or complaining
Thought it was a great idea!
i like it. waiting in line with 4 adhd kids would not have been good!
Thought it was great. Super easy and fast easy for kids. They don't have to wait in a line. Thanks.
Fantastic idea. Great response time. Worked great
Loved it! The best experience we've ever had with Santa picture lines.
We loved the Santa and the way everything was set up. Thanks!!!!
Awesome service u offer...thanks a bunch for saving my time...
AWESOME!!! greatest idea ever, it's up there with electricity and running water :-)
Key in making sure the kids didn't go postal waiting in line, loved it! Thanks!
Loved it and appreciate how easy it made it for our family!!
It was a great experience..perfect!!!!!!
Awesome!!! Love the virtual line
Love not having to wait in line. I could do other stuff while I waited and show up when it was our turn
We love this system. Last year we froze while standing in the cold for over an hour with tgwo active kids. This is much better. This is genius!
Great idea. Got to check in, go eat, come back to visit the big guy!
Awesome! What a great service! Do it again next year please.
Awesome! Well done. Great system.
Thanks! Great experience!
Very good system. Helped us to move faster.
perfect. What a great service. Thanks!
Sweet. Only a 14 min wait. If I had just walked in without you doing that, I would be 201st in line.
Online check was awesome!!!! Please continue to go this every year!
This was great- the way to do it from now on
So easy, less stress and hassle! Love it!
Wonderful experience! Well organized!
That was very well organized! The wait was so manageable for my infant!
Awesome! Do the same thing next year! :)
I loved this service!! It was great
LOVED the new check-in system!!!! Total of 10 minutes from start to finish. :)
Awesome! What a fabulous idea. It was so easy!
Loved it! Did Northpark Mall last year no texts it was terrible. This was great. Thanks.
What an improvement over the many hours we've waited in line in years past! Thanks!
It was so much better, more organized, less chaos, kids tolerated it so much better!!!!!!! Loved it!!!!!
Great system. So easy om the kiddos. Stress free
Awesome time! Thank you for a wonderful experience!
just got an update saying i have 48 mins. this is cool!
This system works great! Makes the coordination with kids much more manageable.
Love it !! So nice to not have to wait!
this is fantastic...really easy like being able to add time via txt...way to go =)
That's cool wish everybody would do this!
Great service! Super fast and the santa was the best santa we have been to! We will be coming back next year
Absolutely loved it!! This service kept us out of the cold and got us right in to see Santa when it was our turn. Great job!!
We loved it. Best Santa experience ever!
It worked great!!! Thank you.
This was a phenomenal experience. Thank you!
This is the best idea ever!!! Thank you for making this santa visit so stress free and fun!
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QLess is Software as a Service
There are no servers for you to buy or maintain, and no software for you to download or install. Just fire up a Web browser on any computer, login at QLess.com, and you're good to go. Your account can be setup and ready for use within hours. We manage all of the phone/SMS infrastructure too.
If you're looking for a complete solution, we're happy to provide you with hardware, from laptops to touch-screen terminals to touch-screen self-serve kiosks to wall-mounted LCD monitors. But every component of QLess can run on commodity hardware, allowing you to leverage relationships that you may already have in place with computer equipment vendors.
Looking at integrating with your existing systems? QLess supports a full suite of over 80 secure, high-performance REST-based web services that allow quick and easy integration with nearly every aspect of our system.
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Intuitive Interface for Employees and Customers
QLess Queue Manager provides a real-time animated, graphical view of your virtual queues. The interface is designed to be optionally used from a touch screen computer, and includes an on-screen keyboard. Employee interaction can be as simple as touching two buttons.
QLess Kiosk provides a simple series of touch-screens for customers to enter themeselves into your virtual queues. They can also enter themselves into queues with their cell phones, either through our Interactive Voice Reponse system, or by responding to text message prompts.
It's a really intuitive system...We've had absolutely no problems with our hostesses learning the system. - Michael Wilson, Manager, Border Grill
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The QLess Quadruple Guarantee
QLess helps you grow your business by providing not only better queue management but also a complete mobile marketing system. We know that QLess will work for you, so we've decided to remove any doubts you might have by offering you our QLess Quadruple Guarantee.
If your business deploys QLess in accordance with the QLess Best Practices Guide, we guarantee that you'll receive a 4x return on your QLess investment within the first four months. If you don't, and you decide to stop using QLess, then we'll make up the difference by paying you cash!
How can we afford to do this? The bottom line is that we know that QLess works and our QLess Customer Tracking System gives us the ability to prove it to you. Our confidence in QLess comes from its amazing ability to reduce no-shows and turn-aways, turn people waiting into people spending, and proactively capture phone numbers from your waiting customers on an opt-in basis to let you create SMS marketing campaigns.
(Guarantee excludes any optional hardware fees, which go to our hardware providers.)
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