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QLess replaces physical queues and waiting rooms with virtual, mobile queues.
- Your customers can enter the queue from their mobile phones, touch screen kiosks, or the Web. Or, your employees can add them to the queue from QLess Queue Manager.
- Your customers can roam freely while they wait.
- QLess sends them an SMS or calls shortly before their turn arrives.
All you need is a Web browser. It's that simple.
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The average American spends over 2 waking years of her life waiting in line
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Wouldn't your customers love it if you could help them get some of that time back? QLess allows them to wait for your services however and wherever they choose by holding their spot in queue with their mobile phone. This decreases your customers' perceived wait time, and can be a great customer-service differentiator.
Text message feedback from our customers' customers:
The line and entire process went great!
Great service, much better than waiting in a line
It was much better than last year
Wonderful experience! Well organized!
Awesome!!! Coming back next year!
Very good. It was better than standing in line and waiting. Very efficient
Awsome! No wait so no grumpy kids! :)
This was AWESOME!!!! Compared to standing in line for hours, we checked in, ate dinner, played in the playground, and waited in line at the same time.
It was so much better, more organized, less chaos, kids tolerated it so much better!!!!!!! Loved it!!!!!
Thanks!! This has been the best experience waiting for Santa that we have ever had!! I am a big fan of this QLess process!!
Awesome system. Great time saver.
What an awesome way to see Santa!!
Awesome service u offer...thanks a bunch for saving my time...
Loved not having to wait in line!!! Awesome system!!
Thank you...This is great!!
Awesome!!!! Great to have no wait when it's usually hours!
Great idea. Got to check in, go eat, come back to visit the big guy!
Brilliant service. Thank you for offering this.
Awesome service!! Thank you!!
It was a wonderful system!! Keep it for next year!!
Great service, thank you!
That was very well organized! The wait was so manageable for my infant!
Absolutely fantastic!!! Please do it again next year!!!!
This was an amazing thing. Doing it again next year
It was very helpful, I hope you do it again next year
this concept worked great!!! I love being able to text in my place in line. We did not have to wait in a huge line
This was a phenomenal experience. Thank you!
This service is a great help! Thank you!
Love this use of technology! Thx for helping make this holiday a little bit less stressful!
Awesome!!! This is absolutely amazing! We will come here every year!
It was wonderful. Thanks.
Wonderful! Best experience ever!!!
This is a wonderful program! This makes waiting so much easier! Thanks so much!!!
This system works great! Makes the coordination with kids much more manageable.
This was a great service. Thx for providing!
AWESOME idea! Made the wait less stressful!
this was flawless on a bitter cold day! Thanks! :o)
This was an awesome experience. It was unbelievable not to have wait in the cold for hours!
K. Thanks again, awsome service!!
Worked out perfect for us!!
Very good system. Helped us to move faster.
Thanks. I am here waiting. Nice system.
Thought it was great. Super easy and fast easy for kids. They don't have to wait in a line. Thanks.
Thank u 4 a good experience!
It was great! Hope you use the same system next year.
Best idea ever!!!! Love it why didn't someone do this earlier? Thank you for making my life easier! A mom of 3 very active kids!
awesome idea very well organized loved it!
It worked great!!! Thank you.
Loved our experience! We've been seeing The Big Guy for over 8 years. The text ahead was a HUGE hit. It took us longer to get there than it did in line. Thanks!
It was wonderful!! took alot of stress away from waiting in line!! Thanks!!
I loved this service!! It was great
Great service.... Thank you...
This was awesome!!! Please, please do it again next year.
Perfect! We thought it was so awesome.
It worked quite well. Great service!
Wonderful experience! Awesome idea and easy to use! Please do this every year!
Awesome use of technology!
I think it is wonderful!!!! Please continue to offer this service.
It was awesome! Great idea!!
I love this way of standing in line!!
Loved our visit and no line!
Fantastic! Really appreciate not having to stand in line.
Loved this system. A lot better than standing outside for hours.
It was great, so much better than last year!
This is phenominal. I plan to tell everyone. I never thought going to see santa could be painless.
Awesome idea!! Thank you!
Wow this is the best county I've ever lived in..:-) :-)
We were more than pleased with the new system. It was 100% better than the last 2 years!
The new waiting system was awesome!
Incredible! Loved not having to wait, thank you!!!
This was our 5th year, and by far the queue system is a 10 out of 10. It is far superior to the other visits, thanks for making it so easy. See you next year.
Loved it! Nice to be able to do other things than just wait in a line. It was certainly different than when I was little!
Great experience! Makes taking kids for holiday outings so much easier! Thank you!
Awesome thanks for adding this no more grumpy kids after waiting in line
You guys are so sweet...thank you...
We love this system. Last year we froze while standing in the cold for over an hour with tgwo active kids. This is much better. This is genius!
This system is awesome! Loved it. Wouldn't go anywhere else.
Love it !! So nice to not have to wait!
We love the QLess service. No more grumpy kids while waiting in a long line! Please do this every year!!!
Was a really good idea. We enjoyed.
I thought it was great!! Loved the updates while we shopped!!!
We were able to keep all kids in a better frame of mind instead of waiting in a very long line and them be grumpy by the time it was our turn.
Absolutely loved it!! This service kept us out of the cold and got us right in to see Santa when it was our turn. Great job!!
just got an update saying i have 48 mins. this is cool!
Awesome! Do the same thing next year! :)
Thought itwas FANTASTIC. After 2 hrs in freezing cold cold last yr this was great.
awesome method of texting when its photo time. very convenient for a mother with small kids
This was amazing! Thank You for making our visit to see Santa so nice and easy
Great idea!!! Timing was right on :)
You are welcome. Your system is awesome:)
Sweet. Only a 14 min wait. If I had just walked in without you doing that, I would be 201st in line.
Grt! Thx 4 doing it this way!
Loved it and appreciate how easy it made it for our family!!
We loved it. Best Santa experience ever!
Great and efficient product. Thanks.
This was awesome! We'll be back next year!
Great visit with santa. Liked signing in rather than waiting. Good idea!
Cold or nice weather, kids are impatient and parents get self involved about line placement. I have a special needs child and this was so great!
This was great- the way to do it from now on
It was great. Thnks for everything
This service was the best & the wait time was painless! 2 thumbs up!!
That was by far the BEST santa experience we've EVER had. Mostly thanks to the new QLess service - AWESOME!
Loved the virtual line! It made waiting 84 mins virtually painless! :-*
We love this and want to thank the people who created this wonderful idea! It is so much quicker and easy! Thank you so much!!! :D
Loved it! Did Northpark Mall last year no texts it was terrible. This was great. Thanks.
Awesome! Love this service!!!
This year was awesome. i love the new system.
Awesome time! Thank you for a wonderful experience!
I was very impressed at how organized the whole process was and enjoyed being able to shop and not have to stand and wait in a long line
This was soooo awesome...thanks for this feature
Yes yes yes. Loved this new service. Thank you. As we were driving off my husband says "that was the most enjoyable time seeing Santa I have ever had"!!!
Great way to go see santa! Makes it a much more enjoyable experience!
Yall have figured out a great system!! Thanks so much!
It was very convenient and helpful. We loved not having to wait in line!
Awesome! So much better than waiting in the cold!
What a great experience! You really kept any hassle to a min and the kids weren't cranky from waiting in line. Thank you!
It was incredible! We were in and out in fifteen minutes! Hope to do it again next year!
Great system. So easy om the kiddos. Stress free
i like it. waiting in line with 4 adhd kids would not have been good!
Best experience ever in 12 years must do again and counting on Easter bunny
New service was great. Out of nine years with this Santa, it was out best ever! Thanks for new QLess option!
Was very smooth and easy. Thanks!
Awesome!! I love the new QLess service!
Great service! Super fast and the santa was the best santa we have been to! We will be coming back next year
Awesome! What a great service! Do it again next year please.
Best year ever! We loved not having to wait in line and didn't feel rushed
this is fantastic...really easy like being able to add time via txt...way to go =)
A great idea! Way better than standing in line. The kids were able to play and my wife was able to shop during the wait.
Awesome! Well done. Great system.
Absolutely loved not waiting!! Best experience ever!
Wonderful!!!!!! Love Santa and love the virtual line!!!!!!
Great service! What a wonderful thing for customer satisfaction! Helped especially because I have 2 little ones & the weather was so cold. Thank you!
Love this! I can't imagine waiting in a long line ever again!
It was great to not have to wait in line!
It was a great experience..perfect!!!!!!
Much better this year no long line to freeze in
Super concept! Great for the local retailers.
Awesome idea. Worked wonderfully!
Great idea! :) Loved not standing in line.
Best idea ever, we loved it!!!
Awesome! What a fabulous idea. It was so easy!
I have been taking my children to 'the big guy' since the first year he was at Stonebriar mall in Frisco. This was by far the Most enjoyable time.
It was the best experience. No lines in the cold.
It does suck waiting in line...you're the best DMV i've ever encountered. :-) :-) :-)
Awesome!!! Love the virtual line
Loved it. Very convenient
That was the best experience ever!!!!
AWESOME!! This is the absolute best service. Thank you!
AWESOME!!! This is the only way to see Santa!! Great job!
It was awesome! What a great idea. :)
Awesome ,thats the way to do this
Online check was awesome!!!! Please continue to go this every year!
Awesome idea! Loved not waiting in line!
This setup is awsome thanks so much
Amazing and so convenient!
Government run organization at its best!
This was the best way to handle the 'santa' lines! I hope you do this every year!
The best invention ever!!! Nothpark Santa can kiss it!!!!
I LOVED it! Beats the he'll out of standing in line for an hour or more. Very good job!
Excellent idea & prgrm for both parents & kids to get thru the process w/ less 'casualties' & when everyone's happy you sell more photos too.
Awesome! worth the 30min drive to visit this Santa just for the virtual queue!
Thanks it was a great process
Lol...what an original website address. Love this method, very updated & convenient!
It was a wonderful experience! Higly recommend!
Best thing ever! It was awesome!
Wonderful process! Much better than the previous two years. Thank you!!!
Thanks! Great experience!
What an improvement over the many hours we've waited in line in years past! Thanks!
Great!! Hubby said, '200% better than last year.' :)
Excellent experience. Great way of doing this
Awesome system beats standing in the cold in line for hours!!
Loved it. Sure beat waiting so long in the cold.
Great idea. we shopped while we waited.
Brilliant, genius service! I hope u continue to use it in future!!
Such a great idea & great experience! Loved it, thank you!
We LOVE this service! We were able to "get in line" and go grab a bite to eat and do some shopping!
Great!! Beats waiting in line with wild & wound up kids any day!!
I am thru...what a wonderful way to do this..thanks
Fantastic idea. Great response time. Worked great
Loved it! The best experience we've ever had with Santa picture lines.
It was an awesome experience!!
Service, and minimal wait time, were awesome!
So easy, less stress and hassle! Love it!
Awesome, awesome service! It was nice to have no big line as a distraction. Quiet one on one with Santa was great!
Thought it was a great idea!
That's cool wish everybody would do this!
AWESOME! Loved it! Thank-you! No wait makes a difference!
This system is awesome! I hope we see more of this technology in more services. You made our family time so efficient with this system. Thank you.
Love it...it was painless with three kids.
Great service..thanks....isnt technology great...;)
Love, love, love it! No time wasted just sitting in a long line...
Thank u great service by cell. It help take care of some personal bussiness and still hold my place in line.
Love love love this option!! Great idea!!! :)
Definitely easier thsn last year! Luved being able 2 wait at home until it was time
great idea not much wait in the cold loved.it!
I really enjoyed the queue system. Beats standing line.
Loved it!!! Thanks so much!!!
Great service. Quick and hardly a wait. Thank u from a mom with 3 under 3.
It was fantastic! We have been visiting this santa for 8 yrs. This is the best experience ever!
We LOVED it!!! Please do it again next year
Fantastic!! It looks like you guys have got this down!!!!!!!!
Wow im shock with this great sys
perfect. What a great service. Thanks!
This was awesome thank u !
Love love love it! My infant and 7 year old stayed warm, I got to shop and we walked in when we were ready! Kids in line were happy, not whining! Great job!
This is the best idea ever!!! Thank you for making this santa visit so stress free and fun!
Great idea!!! See you next year!
We loved the Santa and the way everything was set up. Thanks!!!!
Great experience fast and quick. Wonderful for keeping kids happy!
This worked great. we signed in at home, and drove up right when we were called to the front of the line, so no waiting at all!
Fantastic system! Convenient and easy!
Way better than last year! Thanks so much!
Loved it! Hope you do it every year!!
Love it...please do it next year.
We are a family of 8, 6 kids all under age of 9. We were very encouraged to hear of this program & were not disappointed at all how it performed for us.
This was great. we have three kids so not having to stand in line was awesome. we would love for the system to be used again next year.
We love it!!!!! It's sooooo much better than freeeezing out in the cold!
This is a great service!!
This was the best way to wait in line. Absolutely loved it. Not frustrating, kids weren't bored or complaining
This was a great service.
Love this new program. Will use it again for sure.
This is a great system. Thanks!
It was awesome! No waiting in line with a two year old was bliss.
This was a wonderful way of getting though the line. We only waited 10min when we got here! Great idea!
This is a great idea! Thanks :)
Gr8 idea. Worked good 4 us. Had 2 wait some little extra time once we were called, but way better than what it wnuld have been the old way.
This was a wonderful experience. We will see you again.
Love not having to wait in line. I could do other stuff while I waited and show up when it was our turn
LOVED the new check-in system!!!! Total of 10 minutes from start to finish. :)
Love the new system! Worked great and much more convient! (:
The virtual line part was awesome
AWESOME!!! greatest idea ever, it's up there with electricity and running water :-)
It was great. The best experience!
Your system made our Santa experience awesome. Please sell this to doctors and government services like county tax offices and drivers license offices
Thought it was great, thanks!!
We thought it was awesome. Great idea!
What a wonderful idea! This works out great!
Worked perfect. Would love it if you did it again next year!
Awesome!!!! So much better than the hour and a half we waited in line in the cold. Thank you!!
It was awesome! No wait less stress!
Key in making sure the kids didn't go postal waiting in line, loved it! Thanks!
Was the best santa trip ever. Waited five minutes. Was perfect
We loved the new QLess service. Hope to see it in effect next year also.
Loved the virtual line for Santa. It worked great!
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QLess is Software as a Service
There are no servers for you to buy or maintain, and no software for you to download or install. Just fire up a Web browser on any computer, login at QLess.com, and you're good to go. Your account can be setup and ready for use within hours. We manage all of the phone/SMS infrastructure too.
If you're looking for a complete solution, we're happy to provide you with hardware, from laptops to touch-screen terminals to touch-screen self-serve kiosks to wall-mounted LCD monitors. But every component of QLess can run on commodity hardware, allowing you to leverage relationships that you may already have in place with computer equipment vendors.
Looking at integrating with your existing systems? QLess supports a full suite of over 80 secure, high-performance REST-based web services that allow quick and easy integration with nearly every aspect of our system.
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Intuitive Interface for Employees and Customers
QLess Queue Manager provides a real-time animated, graphical view of your virtual queues. The interface is designed to be optionally used from a touch screen computer, and includes an on-screen keyboard. Employee interaction can be as simple as touching two buttons.
QLess Kiosk provides a simple series of touch-screens for customers to enter themeselves into your virtual queues. They can also enter themselves into queues with their mobile phones, either through our Interactive Voice Reponse system, or by responding to text message prompts.
It's a really intuitive system...We've had absolutely no problems with our hostesses learning the system. - Michael Wilson, Manager, Border Grill
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The QLess Quadruple Guarantee
QLess helps you grow your business by providing not only better queue management but also a complete mobile marketing system. We know that QLess will work for you, so we've decided to remove any doubts you might have by offering you our QLess Quadruple Guarantee.
If your business deploys QLess in accordance with the QLess Best Practices Guide, we guarantee that you'll receive a 4x return on your QLess investment within the first four months. If you don't, and you decide to stop using QLess, then we'll make up the difference by paying you cash!
How can we afford to do this? The bottom line is that we know that QLess works and our QLess Customer Tracking System gives us the ability to prove it to you. Our confidence in QLess comes from its amazing ability to reduce no-shows and turn-aways, turn people waiting into people spending, and proactively capture phone numbers from your waiting customers on an opt-in basis to let you create SMS marketing campaigns.
(Guarantee excludes any optional hardware fees, which go to our hardware providers.)
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