QLess guarantees 99.9% uptime on a monthly basis. Any outage in excess of:
during a customer's configured operating hours will constitute an SLA violation.
QLess further guarantees that:
These times exclude any network latency; it is only the time for a request to complete after we have received it, and the time for us to send the response back over the network. In other words, it does not include the time for a customer's request to reach us, or for the first byte of our response to reach the customer.
Any violation of this SLA Guarantee will result in a 200% credit for the total duration of the violation. This guarantee does not apply to any problems or limitations that are local only to the customer or their connection to the Internet.