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QLess replaces physical queues and waiting rooms with virtual, mobile queues.
- Your customers can enter the queue from their mobile phones, touch screen kiosks, or the Web. Or, your employees can add them to the queue from QLess Queue Manager.
- Your customers can roam freely while they wait.
- QLess sends them an SMS or calls shortly before their turn arrives.
All you need is a Web browser. It's that simple.
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The average American spends over 2 waking years of her life waiting in line
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Wouldn't your customers love it if you could help them get some of that time back? QLess allows them to wait for your services however and wherever they choose by holding their spot in queue with their mobile phone. This decreases your customers' perceived wait time, and can be a great customer-service differentiator.
Text message feedback from our customers' customers:
This was awesome! We'll be back next year!
Such a great idea & great experience! Loved it, thank you!
It was the best experience. No lines in the cold.
It was an awesome experience!!
Thanks it was a great process
Great service. Quick and hardly a wait. Thank u from a mom with 3 under 3.
Great service, thank you!
Great idea!!! Timing was right on :)
Much better this year no long line to freeze in
Loved this system. A lot better than standing outside for hours.
I thought it was great!! Loved the updates while we shopped!!!
It worked quite well. Great service!
I love this way of standing in line!!
Loved the virtual line! It made waiting 84 mins virtually painless! :-*
Love this use of technology! Thx for helping make this holiday a little bit less stressful!
Wonderful!!!!!! Love Santa and love the virtual line!!!!!!
AWESOME!!! This is the only way to see Santa!! Great job!
Great!! Beats waiting in line with wild & wound up kids any day!!
Loved it!!! Thanks so much!!!
This was AWESOME!!!! Compared to standing in line for hours, we checked in, ate dinner, played in the playground, and waited in line at the same time.
Absolutely loved not waiting!! Best experience ever!
Excellent experience. Great way of doing this
This is a great system. Thanks!
It was wonderful!! took alot of stress away from waiting in line!! Thanks!!
Absolutely loved it!! This service kept us out of the cold and got us right in to see Santa when it was our turn. Great job!!
Lol...what an original website address. Love this method, very updated & convenient!
This is phenominal. I plan to tell everyone. I never thought going to see santa could be painless.
Loved it! Nice to be able to do other things than just wait in a line. It was certainly different than when I was little!
We love it!!!!! It's sooooo much better than freeeezing out in the cold!
Awesome! So much better than waiting in the cold!
Awesome!!! Love the virtual line
I have been taking my children to 'the big guy' since the first year he was at Stonebriar mall in Frisco. This was by far the Most enjoyable time.
Fantastic! Really appreciate not having to stand in line.
Gr8 idea. Worked good 4 us. Had 2 wait some little extra time once we were called, but way better than what it wnuld have been the old way.
Your system made our Santa experience awesome. Please sell this to doctors and government services like county tax offices and drivers license offices
We LOVE this service! We were able to "get in line" and go grab a bite to eat and do some shopping!
This system is awesome! I hope we see more of this technology in more services. You made our family time so efficient with this system. Thank you.
This was an awesome experience. It was unbelievable not to have wait in the cold for hours!
This was great- the way to do it from now on
The line and entire process went great!
Love love love this option!! Great idea!!! :)
This was great. we have three kids so not having to stand in line was awesome. we would love for the system to be used again next year.
Fantastic system! Convenient and easy!
Awesome service u offer...thanks a bunch for saving my time...
It was great. The best experience!
I am thru...what a wonderful way to do this..thanks
Loved it. Sure beat waiting so long in the cold.
We LOVED it!!! Please do it again next year
You are welcome. Your system is awesome:)
AWESOME!!! greatest idea ever, it's up there with electricity and running water :-)
The best invention ever!!! Nothpark Santa can kiss it!!!!
It was wonderful. Thanks.
This is the best idea ever!!! Thank you for making this santa visit so stress free and fun!
Wow im shock with this great sys
It does suck waiting in line...you're the best DMV i've ever encountered. :-) :-) :-)
That's cool wish everybody would do this!
Love this! I can't imagine waiting in a long line ever again!
awesome method of texting when its photo time. very convenient for a mother with small kids
What an improvement over the many hours we've waited in line in years past! Thanks!
Awesome! What a fabulous idea. It was so easy!
We love this system. Last year we froze while standing in the cold for over an hour with tgwo active kids. This is much better. This is genius!
It was fantastic! We have been visiting this santa for 8 yrs. This is the best experience ever!
This was our 5th year, and by far the queue system is a 10 out of 10. It is far superior to the other visits, thanks for making it so easy. See you next year.
Love it !! So nice to not have to wait!
Awesome!! I love the new QLess service!
Best experience ever in 12 years must do again and counting on Easter bunny
Awesome idea! Loved not waiting in line!
This service was the best & the wait time was painless! 2 thumbs up!!
Wonderful process! Much better than the previous two years. Thank you!!!
Great system. So easy om the kiddos. Stress free
Awesome time! Thank you for a wonderful experience!
Yall have figured out a great system!! Thanks so much!
You guys are so sweet...thank you...
Great way to go see santa! Makes it a much more enjoyable experience!
Awesome, awesome service! It was nice to have no big line as a distraction. Quiet one on one with Santa was great!
Awesome! Do the same thing next year! :)
Awesome use of technology!
This is a wonderful program! This makes waiting so much easier! Thanks so much!!!
New service was great. Out of nine years with this Santa, it was out best ever! Thanks for new QLess option!
Awesome ,thats the way to do this
Love not having to wait in line. I could do other stuff while I waited and show up when it was our turn
What a great experience! You really kept any hassle to a min and the kids weren't cranky from waiting in line. Thank you!
Love love love it! My infant and 7 year old stayed warm, I got to shop and we walked in when we were ready! Kids in line were happy, not whining! Great job!
Thought it was a great idea!
This was amazing! Thank You for making our visit to see Santa so nice and easy
Loved our visit and no line!
Yes yes yes. Loved this new service. Thank you. As we were driving off my husband says "that was the most enjoyable time seeing Santa I have ever had"!!!
This is a great idea! Thanks :)
Service, and minimal wait time, were awesome!
This was a wonderful experience. We will see you again.
awesome idea very well organized loved it!
Was very smooth and easy. Thanks!
Awesome!!! Coming back next year!
Online check was awesome!!!! Please continue to go this every year!
Sweet. Only a 14 min wait. If I had just walked in without you doing that, I would be 201st in line.
i like it. waiting in line with 4 adhd kids would not have been good!
this is fantastic...really easy like being able to add time via txt...way to go =)
This system is awesome! Loved it. Wouldn't go anywhere else.
So easy, less stress and hassle! Love it!
We loved the Santa and the way everything was set up. Thanks!!!!
AWESOME!! This is the absolute best service. Thank you!
This was a phenomenal experience. Thank you!
This was a wonderful way of getting though the line. We only waited 10min when we got here! Great idea!
This year was awesome. i love the new system.
This worked great. we signed in at home, and drove up right when we were called to the front of the line, so no waiting at all!
I think it is wonderful!!!! Please continue to offer this service.
Key in making sure the kids didn't go postal waiting in line, loved it! Thanks!
This was the best way to handle the 'santa' lines! I hope you do this every year!
It was a wonderful experience! Higly recommend!
Loved our experience! We've been seeing The Big Guy for over 8 years. The text ahead was a HUGE hit. It took us longer to get there than it did in line. Thanks!
Awesome! Love this service!!!
K. Thanks again, awsome service!!
Brilliant service. Thank you for offering this.
I LOVED it! Beats the he'll out of standing in line for an hour or more. Very good job!
Best idea ever, we loved it!!!
Awesome idea!! Thank you!
It was great! Hope you use the same system next year.
We loved it. Best Santa experience ever!
Awesome!!!! Great to have no wait when it's usually hours!
Loved it. Very convenient
Awesome idea. Worked wonderfully!
Worked out perfect for us!!
Very good system. Helped us to move faster.
It was a wonderful system!! Keep it for next year!!
Great service! Super fast and the santa was the best santa we have been to! We will be coming back next year
It was much better than last year
It was great to not have to wait in line!
It was very helpful, I hope you do it again next year
It was very convenient and helpful. We loved not having to wait in line!
just got an update saying i have 48 mins. this is cool!
This setup is awsome thanks so much
This was the best way to wait in line. Absolutely loved it. Not frustrating, kids weren't bored or complaining
Loved the virtual line for Santa. It worked great!
Incredible! Loved not having to wait, thank you!!!
That was very well organized! The wait was so manageable for my infant!
Love the new system! Worked great and much more convient! (:
It was awesome! No wait less stress!
Government run organization at its best!
We are a family of 8, 6 kids all under age of 9. We were very encouraged to hear of this program & were not disappointed at all how it performed for us.
this was flawless on a bitter cold day! Thanks! :o)
Was the best santa trip ever. Waited five minutes. Was perfect
It was incredible! We were in and out in fifteen minutes! Hope to do it again next year!
This was a great service.
We love this and want to thank the people who created this wonderful idea! It is so much quicker and easy! Thank you so much!!! :D
Loved not having to wait in line!!! Awesome system!!
Thank you...This is great!!
Great!! Hubby said, '200% better than last year.' :)
Great idea! :) Loved not standing in line.
Loved it and appreciate how easy it made it for our family!!
Love, love, love it! No time wasted just sitting in a long line...
It was great, so much better than last year!
I was very impressed at how organized the whole process was and enjoyed being able to shop and not have to stand and wait in a long line
Great idea. we shopped while we waited.
Fantastic!! It looks like you guys have got this down!!!!!!!!
This was awesome thank u !
Thought itwas FANTASTIC. After 2 hrs in freezing cold cold last yr this was great.
Way better than last year! Thanks so much!
It was great. Thnks for everything
Fantastic idea. Great response time. Worked great
Best idea ever!!!! Love it why didn't someone do this earlier? Thank you for making my life easier! A mom of 3 very active kids!
Thank u 4 a good experience!
Awesome!!! This is absolutely amazing! We will come here every year!
Thought it was great, thanks!!
Perfect! We thought it was so awesome.
Great idea!!! See you next year!
I loved this service!! It was great
Great service..thanks....isnt technology great...;)
We thought it was awesome. Great idea!
Awesome thanks for adding this no more grumpy kids after waiting in line
Wonderful experience! Well organized!
Cold or nice weather, kids are impatient and parents get self involved about line placement. I have a special needs child and this was so great!
It was awesome! What a great idea. :)
Awesome!!!! So much better than the hour and a half we waited in line in the cold. Thank you!!
Was a really good idea. We enjoyed.
I really enjoyed the queue system. Beats standing line.
Awesome! Well done. Great system.
This is a great service!!
Love this new program. Will use it again for sure.
Thanks!! This has been the best experience waiting for Santa that we have ever had!! I am a big fan of this QLess process!!
What a wonderful idea! This works out great!
The virtual line part was awesome
Awesome service!! Thank you!!
Grt! Thx 4 doing it this way!
Absolutely fantastic!!! Please do it again next year!!!!
Worked perfect. Would love it if you did it again next year!
Definitely easier thsn last year! Luved being able 2 wait at home until it was time
Love it...it was painless with three kids.
Great service.... Thank you...
AWESOME! Loved it! Thank-you! No wait makes a difference!
Great experience! Makes taking kids for holiday outings so much easier! Thank you!
Awesome system beats standing in the cold in line for hours!!
Loved it! Did Northpark Mall last year no texts it was terrible. This was great. Thanks.
Thanks! Great experience!
This was awesome!!! Please, please do it again next year.
Awsome! No wait so no grumpy kids! :)
Loved it! The best experience we've ever had with Santa picture lines.
Amazing and so convenient!
This system works great! Makes the coordination with kids much more manageable.
A great idea! Way better than standing in line. The kids were able to play and my wife was able to shop during the wait.
Super concept! Great for the local retailers.
Wow this is the best county I've ever lived in..:-) :-)
this concept worked great!!! I love being able to text in my place in line. We did not have to wait in a huge line
Wonderful experience! Awesome idea and easy to use! Please do this every year!
Great visit with santa. Liked signing in rather than waiting. Good idea!
Great service! What a wonderful thing for customer satisfaction! Helped especially because I have 2 little ones & the weather was so cold. Thank you!
It was awesome! Great idea!!
It was awesome! No waiting in line with a two year old was bliss.
The new waiting system was awesome!
Wonderful! Best experience ever!!!
Love it...please do it next year.
We loved the new QLess service. Hope to see it in effect next year also.
Best thing ever! It was awesome!
It was so much better, more organized, less chaos, kids tolerated it so much better!!!!!!! Loved it!!!!!
perfect. What a great service. Thanks!
Thank u great service by cell. It help take care of some personal bussiness and still hold my place in line.
This was a great service. Thx for providing!
Awesome! worth the 30min drive to visit this Santa just for the virtual queue!
This was an amazing thing. Doing it again next year
Loved it! Hope you do it every year!!
Best year ever! We loved not having to wait in line and didn't feel rushed
Awesome! What a great service! Do it again next year please.
That was by far the BEST santa experience we've EVER had. Mostly thanks to the new QLess service - AWESOME!
This service is a great help! Thank you!
Great experience fast and quick. Wonderful for keeping kids happy!
LOVED the new check-in system!!!! Total of 10 minutes from start to finish. :)
It worked great!!! Thank you.
Great idea. Got to check in, go eat, come back to visit the big guy!
Great and efficient product. Thanks.
Thanks. I am here waiting. Nice system.
We love the QLess service. No more grumpy kids while waiting in a long line! Please do this every year!!!
great idea not much wait in the cold loved.it!
Thought it was great. Super easy and fast easy for kids. They don't have to wait in a line. Thanks.
Great service, much better than waiting in a line
Excellent idea & prgrm for both parents & kids to get thru the process w/ less 'casualties' & when everyone's happy you sell more photos too.
AWESOME idea! Made the wait less stressful!
We were able to keep all kids in a better frame of mind instead of waiting in a very long line and them be grumpy by the time it was our turn.
That was the best experience ever!!!!
It was a great experience..perfect!!!!!!
Awesome system. Great time saver.
Very good. It was better than standing in line and waiting. Very efficient
Brilliant, genius service! I hope u continue to use it in future!!
This was soooo awesome...thanks for this feature
What an awesome way to see Santa!!
We were more than pleased with the new system. It was 100% better than the last 2 years!
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QLess is Software as a Service
There are no servers for you to buy or maintain, and no software for you to download or install. Just fire up a Web browser on any computer, login at QLess.com, and you're good to go. Your account can be setup and ready for use within hours. We manage all of the phone/SMS infrastructure too.
If you're looking for a complete solution, we're happy to provide you with hardware, from laptops to touch-screen terminals to touch-screen self-serve kiosks to wall-mounted LCD monitors. But every component of QLess can run on commodity hardware, allowing you to leverage relationships that you may already have in place with computer equipment vendors.
Looking at integrating with your existing systems? QLess supports a full suite of over 80 secure, high-performance REST-based web services that allow quick and easy integration with nearly every aspect of our system.
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Intuitive Interface for Employees and Customers
QLess Queue Manager provides a real-time animated, graphical view of your virtual queues. The interface is designed to be optionally used from a touch screen computer, and includes an on-screen keyboard. Employee interaction can be as simple as touching two buttons.
QLess Kiosk provides a simple series of touch-screens for customers to enter themeselves into your virtual queues. They can also enter themselves into queues with their mobile phones, either through our Interactive Voice Reponse system, or by responding to text message prompts.
It's a really intuitive system...We've had absolutely no problems with our hostesses learning the system. - Michael Wilson, Manager, Border Grill
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The QLess Quadruple Guarantee
QLess helps you grow your business by providing not only better queue management but also a complete mobile marketing system. We know that QLess will work for you, so we've decided to remove any doubts you might have by offering you our QLess Quadruple Guarantee.
If your business deploys QLess in accordance with the QLess Best Practices Guide, we guarantee that you'll receive a 4x return on your QLess investment within the first four months. If you don't, and you decide to stop using QLess, then we'll make up the difference by paying you cash!
How can we afford to do this? The bottom line is that we know that QLess works and our QLess Customer Tracking System gives us the ability to prove it to you. Our confidence in QLess comes from its amazing ability to reduce no-shows and turn-aways, turn people waiting into people spending, and proactively capture phone numbers from your waiting customers on an opt-in basis to let you create SMS marketing campaigns.
(Guarantee excludes any optional hardware fees, which go to our hardware providers.)
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